Business Development Coordinator

TSA-16 Fred Anderson Acquisition Company, LLC; Sanford (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401k with company match

Health benefits including telehealth

Paid time off & vacation

Relocation packages

Employee discounts on services & parts

Career growth and advancement

Job summary

Anderson Automotive Group is seeking an energetic sales appointment setter/BDC representative at our Sanford, NC location. You will be the first contact for internet leads, answering inquiries and scheduling appointments with a sales professional. Prior customer service experience and teamwork are valued as you guide guests to the right resources.

Join a team focused on growth, training, and competitive compensation plans, with strong benefits and support for career advancement.

Qualifications

• Customer service experience is preferred.
• Ability to use computer software and CRM systems.
• Motivated, team-oriented and reliable.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond to internet, phone, and live chat inquiries using email, scripts, and templates.
• Continuously follow-up with interested leads for 90 days and with not-ready leads.
• Provide customers with product information and direct them to dealership resources.
• Participate in team sessions and maintain positive relationships with teammates.
• Use CRM tracking system daily.
• Walk the lot to stay up to date on inventory.
• Assist with getting vehicles fueled and moved to detail.

Skills

Prior customer service experience

Excellent teamwork

Positive and hardworking demeanor

Strong computer skills

Time management

Strong listening skills

Organizational skills

Education

High school diploma or equivalent

Job description

Do you enjoy helping people? Self-motivated? Love providing outstanding customer service? If this sounds like you, we want you on our team! Our Fred Anderson location is looking for sales appointment setters/BDC reps.

Why work with us?

5-day work weeks - CLOSED ON SUNDAYS Flexible Saturday shifts No prior automotive experience needed - Training is provided Competitive pay plans with base + bonus Our sales appointment schedulers/BDC reps are the initial contact for Internet sales leads. The main objective is to assist guests with product information questions and set them up with an appointment to meet with a sales professional.

What we offer

• A culture of caring, belonging, and respect for everyone
• Managers that people want to work with
• Career growth and advancement
• Leadership development, innovative training, and learning systems
• Competitive compensation plans
• 401k retirement plans with company match
• Comprehensive health benefits packages, including telehealth and behavioral health services
• Industry-leading maternity and paternity leave
• Relocation packages
• Paid employee referral program
• Recognition and bonus programs
• Paid time off, bereavement, and vacation benefits
• Employee discounts on parts, service, vehicle purchases, and local entertainment

Responsibilities

• Answer customer calls and establish follow-up with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Continuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-show
• Provide customers with product information and direct them to appropriate dealership resources
• Participate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily
• Walking the lot to stay up to date on inventory
• Assisting with getting vehicles fueled up and over to our detail departments

Qualifications

• Prior customer service experience
• Excellent teamwork skills
• Positive and hardworking demeanor
• Strong computer skills with the ability to use computer software
• Eagerness to improve and collaborative attitudeTime management skills
• Strong listening skills with ability to build rapport with others
• Organizational skills
• Valid Driver’s license with acceptable motor vehicle record
• High school diploma or equivalent

Why Automotive

• Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be
• Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities
• Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes

Promise, Values, The "Four Gears"

• Our Promise: To create value, earn trust and provide a remarkable experience for our customers and associates
• Our Values: Trust Continuous Improvement Respect for all people
• Prepare to win
• 1. Be a leader Leadership begins with yourself Take initiative and ownership Set a good example with high standards
• 2. Deliver the best experience Our product is the experience we provide The experience goes far beyond a car or a repair Every customer, every time, no exceptions
• 3. Master the basics Strive to excel at the most essential functions of your role Consistent high performance relies on being exceptional with the basics Measure and improve
• 4. Celebrate wins Be positive Have fun Acknowledge success

Anderson Automotive Group is always looking for great talent.