Business Development Coordinator

andersonauto; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

401k with company match

Health benefits

Paid time off

Employee discounts

Job summary

Anderson Automotive Group in Raleigh, NC seeks sales appointment schedulers/BDC reps to be the first contact for internet leads. You will provide product information and schedule appointments, with training provided. A five-day workweek with Sundays off and flexible Saturdays are offered, along with base plus bonus compensation.

No prior automotive experience is required; join a team focused on customer service and growth in a supportive environment.

Qualifications

• Prior customer service experience is expected.
• Excellent teamwork skills are essential.
• Positive and hardworking demeanor is valued.
• Strong computer skills and ability to use software.
• Time management and organizational abilities are important.
• Strong listening skills to build rapport.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond to internet, phone, and live chat inquiries using scripts and templates.
• Maintain follow-up with leads for 90 days and handle no-shows.
• Provide product information and direct customers to dealership resources.
• Participate in team and process development sessions with management.
• Use CRM tracking system daily.
• Stay updated on inventory by walking the lot.
• Assist with vehicle fueling and transfer to detail departments.

Skills

Customer service experience

Teamwork

Positive attitude

Computer skills

Active listening

Time management

Organizational skills

Valid driver's license

High school diploma or equivalent

Education

High school diploma or equivalent

Tools

CRM software

Job description

Do you enjoy helping people? Self-motivated? Love providing outstanding customer service? If this sounds like you, we want you on our team!

Our Fred Anderson location is looking for sales appointment setters/BDC reps. Why work with us? 5-day work weeks - CLOSED ON SUNDAYS Flexible Saturday shifts No prior automotive experience needed - Training is provided Competitive pay plans with base + bonus

Our sales appointment schedulers/BDC reps are the initial contact for Internet sales leads. The main objective is to assist guests with product information questions and set them up with an appointment to meet with a sales professional.

What we offer:

• A culture of caring, belonging, and respect for everyone
• Managers that people want to work with
• Career growth and advancement
• Leadership development, innovative training, and learning systems
• Competitive compensation plans
• 401k retirement plans with company match
• Comprehensive health benefits packages, including telehealth and behavioral health services
• Industry-leading maternity and paternity leave
• Relocation packages
• Paid employee referral program
• Recognition and bonus programs
• Paid time off, bereavement, and vacation benefits
• Employee discounts on parts, service, vehicle purchases, and local entertainment

Responsibilities:

• Answer customer calls and establish follow-up with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Continuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-show
• Provide customers with product information and direct them to appropriate dealership resources
• Participate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily
• Walking the lot to stay up to date on inventory
• Assisting with getting vehicles fueled up and over to our detail departments

Qualifications:

• Prior customer service experience
• Excellent teamwork skills
• Positive and hardworking demeanor
• Strong computer skills with the ability to use computer software
• Eagerness to improve and collaborative attitude
• Time management skills
• Strong listening skills with ability to build rapport with others
• Organizational skills
• Valid Driver's license with acceptable motor vehicle record
• High school diploma or equivalent

Why Automotive:

• Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.
• Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities
• Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.