Business Development Coordinator

Anderson Automotive Group; Raleigh (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Base + bonus compensation

401k with company match

Comprehensive health benefits

Paid time off and vacation

Relocation packages

Job summary

Anderson Automotive Group seeks a Sales Appointment Setter/BDC representative in Raleigh, NC to be the initial contact for internet leads and set appointments with a sales professional. You will answer inquiries, provide product information, and maintain outreach through follow-up with interested buyers.

The role offers base pay with bonuses, a comprehensive benefits package, 401k with company match, paid time off, and opportunities for growth within the dealership group.

Qualifications

• Prior customer service experience.
• Ability to work in a fast-paced, team-oriented environment.
• Proactive communication via phone, email, and chat.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using scripts and templates.
• Follow up with leads for up to 90 days and with no-shows or not-ready prospects.
• Provide product information and direct customers to dealership resources.
• Participate in team sessions and maintain positive relationships with teammates and management.
• Utilize CRM daily and stay up to date on inventory and vehicle movements.

Skills

Customer service

Teamwork

Time management

Listening skills

Rapport building

Organizational skills

Valid driver’s license

Computer skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Do you enjoy helping people? Self-motivated? Love providing outstanding customer service? If this sounds like you, we want you on our team!Our Fred Anderson location is looking for sales appointment setters/BDC reps. Why work with us?5-day work weeks - CLOSED ON SUNDAYSFlexible Saturday shiftsNo prior automotive experience needed - Training is providedCompetitive pay plans with base + bonusOur sales appointment schedulers/BDC reps are the initial contact for Internet sales leads. The main objective is to assist guests with product information questions and set them up with an appointment to meet with a sales professional.What we offer:A culture of caring, belonging, and respect for everyoneManagers that people want to work withCareer growth and advancementLeadership development, innovative training, and learning systemsCompetitive compensation plans401k retirement plans with company matchComprehensive health benefits packages, including telehealth and behavioral health servicesIndustry-leading maternity and paternity leaveRelocation packagesPaid employee referral programRecognition and bonus programsPaid time off, bereavement, and vacation benefitsEmployee discounts on parts, service, vehicle purchases, and local entertainmentResponsibilities:Answer customer calls and establish follow-up with sales appointmentsRespond quickly to internet, phone, and live chat inquiries using email, scripts, and templatesContinuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-showProvide customers with product information and direct them to appropriate dealership resourcesParticipate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership managementUtilize CRM tracking system dailyWalking the lot to stay up to date on inventoryAssisting with getting vehicles fueled up and over to our detail departmentsQualifications:Prior customer service experienceExcellent teamwork skillsPositive and hardworking demeanorStrong computer skills with the ability to use computer softwareEagerness to improve and collaborative attitudeTime management skillsStrong listening skills with ability to build rapport with othersOrganizational skillsValid Driver’s license with acceptable motor vehicle recordHigh school diploma or equivalentWhy Automotive:Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communitiesTechnology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.