Business Development Coordinator

Anderson Automotive Group, Inc.; Cockeysville (MD); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Short/Long-term Disability

Life Insurance

FSA Account

401k with Co Match

Onsite cafe

Job summary

Anderson Automotive Group, Inc. in Cockeysville, Maryland is seeking a customer service representative to join their dynamic team. The role involves answering customer inquiries across various platforms and ensuring customer follow-up.

Ideal candidates will possess a strong customer service background, excellent teamwork skills, and a positive, hardworking personality. Employees enjoy numerous benefits including medical coverage and a 401k plan.

Qualifications

• At least one previous role based in customer service experience.
• Strong computer skills required.
• Valid driver’s license necessary.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone and live chat inquiries.
• Provide initial product information and direct customers to resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment.
• Utilize CRM tracking system daily.

Skills

Customer service experience

Strong computer skills

Collaborative attitude

Prompt demeanor

Positive personality

Tools

CRM systems

Job description

At Anderson Automotive Group, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We love to develop our employees and promote from within. We want to help your career but we don't want your personal life to take a hit because of it. Daily life at Anderson Automotive Group is the best in the business and we're sure you'll see why! When you come to work for us, you can look forward to these added benefits and employee perks.

Benefits

• Medical/Dental/Vision
• Short/Long-term Disability
• Life Insurance
• FSA Account
• 401k with Co Match
• Onsite cafe

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.