BDC Administrator

L0011 All American Chevrolet of Midland; Midland (TX); Presencial; USD 42.000 - 64.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Resumo da vaga

Lithia Motors is seeking a detail-oriented customer relations coordinator to lead and improve customer service processes at assigned store locations. You will observe, train, and implement approved CR processes to ensure the customer's perspective remains the priority.

You'll build accurate customer data, maintain product knowledge, and use phones and computers to increase appointments, resolve issues, and boost retention across our dealership network.

Qualificações

• Strong attention to detail.
• Excellent communication skills.
• Typing ability and accuracy.
• Mathematics used to solve problems.
• Basic computer skills required.

Responsabilidades

• Lead customer relations process management at assigned store(s).
• Observe, install, and train approved CR processes to prioritize the customer perspective.
• Develop continuous improvement plans and conduct meetings with GSM/LSMS Coordinator.
• Build and maintain a customer data database for follow-up and retention.
• Utilize computers and phone skills to increase appointments, sales and retention.
• Follow up with customers about experiences and resolve issues when needed.

Conhecimentos

Attention to detail

Sense of urgency

Communication

Typing

Mathematics

Basic computer skills

Descrição da vaga

What You’ll Do

Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first. Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers. Gather accurate customer information to create a database for continual follow-up and retention Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. Utilize computer skills within our internet department to increase appointments, sales, and customer retention. Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review. Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers. Other duties as assigned.ies))

What You’ll Bring

Strong attention to detail Sense of urgency Excellent communication Typing – ability to type efficiently Mathematics – using mathematics to solve problems. Basic computer skills

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.