Business Banking Growth & Onboarding Lead

U.S. Bank; St. Louis (MO); On-site; USD 91,000 - 112,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Business Banking Client Account Manager to oversee an assigned portfolio with focus on Welcome, Retain, and Grow. You will drive activations, onboarding, and relationship profitability, coordinating with Field Sales to align pre-sale and implementation expectations.

The role emphasizes cross-selling bank products to deepen relationships. You will consult with clients on payment education, leverage product knowledge to recommend solutions, and maintain strong proficiency in

Qualifications

• Associate's degree or equivalent work experience is required.
• Typically, three to five years of client management experience in the payments industry are expected.

Responsibilities

• Contact newly approved customers and coordinate implementation schedule.
• Welcome newly activated Business Banking customers.
• Work service-related requests via phone, email, and Teams.
• Utilize Salesforce to manage accounts and opportunities.
• Refer opportunities to bank partners.
• Maintain regular cadence with internal stakeholders.

Skills

Client management

Payments industry

Education

Associate's degree or equivalent

Tools

Salesforce

Job description

U.S. Bank is seeking a Business Banking Client Account Manager to oversee an assigned portfolio with focus on Welcome, Retain, and Grow. You will drive activations, onboarding, and relationship profitability, coordinating with Field Sales to align pre-sale and implementation expectations.

The role emphasizes cross-selling bank products to deepen relationships. You will consult with clients on payment education, leverage product knowledge to recommend solutions, and maintain strong proficiency in