Business Application Support Engineer Intern

Motion Industries (MOT); Alabama; On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Motion Industries is seeking a Business Applications Support Engineer Intern to join our Birmingham, AL team onsite. The role offers hands-on experience with ITIL, IT service management, and application support while collaborating with seasoned engineers to keep business operations running smoothly.

Responsibilities include participating in support processes, stakeholder communication, incident resolution within SLAs, and using ServiceNow and GenAI tools for troubleshooting and documentation.

Qualifications

• Working on a BS degree in computer science, information technology, or related field.
• Interest in applying IT service management and application support practices.
• Strong communication and problem-solving skills.

Responsibilities

• Participate in and learn application support processes.
• Engage with stakeholders and escalates bottlenecks to the right teams.
• Support incident resolution and monitoring to meet SLAs.
• Utilize ITSM tools such as ServiceNow for case management.
• Apply GenAI tools to troubleshoot and test applications.
• Assist in creating user guides and support documentation.
• Learn and contribute to small enhancements or fixes as part of the internship.

Skills

Problem solving

Communication

SQL basics

Scripting basics

Programming basics

Education

BS in computer science / information technology

Tools

ServiceNow

GenAI tools

Job description

Business Application Support Engineer InternMotion Industries, a leading industrial distribution company, is seeking a driven BA Support Engineer Intern to join our dynamic Business Applications Support team. This internship offers an incredible opportunity to gain hands-on experience in ITIL, IT service management, and application support—working alongside seasoned engineers who ensure seamless business operations every day.Jump in, gain real-world experience, and accelerate your IT career to new heights!This position will be based in Birmingham, AL. Interns will be onsite at the Birmingham headquarters.ResponsibilitiesParticipate and gain understanding of application support processes.Engage in stakeholder communication. Identify and escalate technical bottlenecks to the appropriate teams.Support the resolution of application incidents, working to meet service level agreements.Use ITSM tools, such as ServiceNow.Use GenAI tools to perform application/code troubleshooting, testing, and monitoring.Assist with the creation and maintenance of user guides and support documentation.Work on small enhancements or minor application fixes as part of learning exercises.Use low/no code platforms to automate processes and standardize technology solutions.Shadow and learn from senior support engineers in deploying, maintaining, and managing applications.Qualifications & ExperienceWorking on a BS degree computer science, Information Technology, or a related field.Basic understanding or coursework related to IT, software applications, or supply chain processes is a plus.Interest in learning application support and IT service management practices.Good problem-solving skills with a willingness to learn and adapt.Basic knowledge of scripting, SQL, or programming languages is a plus but not mandatory.Strong communication skills.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.