Business Application Support Engineer Intern

Motion Industries; Birmingham (AL); On-site; USD 21,000 - 30,000; Full time

Job summary

Motion Industries, a leading industrial distribution company, seeks a driven BA Support Engineer Intern to join our Business Applications Support team in Birmingham, AL. This internship provides hands-on experience with ITIL, IT service management, and application support while collaborating with seasoned engineers.

Gain exposure to incident resolution, ITSM tooling, and basic scripting/SQL concepts, learning from mentors and contributing to real-world projects in a hands-on environment.

Qualifications

• Currently pursuing a BS degree in Computer Science, Information Technology, or a related field.
• Basic understanding of IT, software applications, or supply chain processes is a plus.

Responsibilities

• Participate in and gain understanding of application support processes.
• Engage in stakeholder communication and elevate technical bottlenecks to the appropriate teams.
• Support the resolution of application incidents and meet service level agreements.
• Use ITSM tools, such as ServiceNow.
• Use GenAI tools to assist troubleshooting, testing, and monitoring.
• Assist with creating and maintaining user guides and support documentation.
• Work on small enhancements or minor application fixes.
• Use low/no code platforms to automate processes and standardize technology solutions.
• Shadow and learn from senior support engineers in deploying, maintaining, and managing applications.

Skills

SQL basics

Communication skills

Willingness to learn

Problem solving

IT service management

Education

BS degree in Computer Science/IT

Tools

ServiceNow

Job description

Motion Industries, a leading industrial distribution company, is seeking a driven BA Support Engineer Intern to join our dynamic Business Applications Support team. This internship offers an incredible opportunity to gain hands-on experience in ITIL, IT service management, and application support-working alongside seasoned engineers who ensure seamless business operations every day.

Jump in, gain real-world experience, and accelerate your IT career to new heights!

This position will be based in Birmingham, AL. Interns will be onsite at the Birmingham headquarters.

Responsibilities

• Participate and gain understanding of application support processes.
• Engage in stakeholder communication. Identify and elevate technical bottlenecks to the appropriate teams.
• Support the resolution of application incidents, working to meet service level agreements.
• Use ITSM tools, such as ServiceNow.
• Use GenAI tools to perform application/code troubleshooting, testing, and monitoring.
• Assist with the creation and maintenance of user guides and support documentation.
• Work on small enhancements or minor application fixes as part of learning exercises.
• Use low/no code platforms to automate processes and standardize technology solutions.
• Shadow and learn from senior support engineers in deploying, maintaining, and managing applications.

Qualifications & Experience

• Working on a BS degree computer science, Information Technology, or a related field.
• Basic understanding or coursework related to IT, software applications, or supply chain processes is a plus.
• Interest in learning application support and IT service management practices.
• Good problem-solving skills with a willingness to learn and adapt.
• Basic knowledge of scripting, SQL, or programming languages is a plus but not mandatory.
• Strong communication skills.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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