Business Application Support Engineer Intern

USA MOT Motion Industries, Inc.; Alton (IL); On-site; USD 21,000 - 30,000; Part time

Job summary

Motion Industries is seeking a driven Business Application Support Engineer Intern to join the Business Applications Support team. The internship offers hands-on ITIL/ITSM and application support experience, working with seasoned engineers to ensure seamless operations.

The position is onsite at the Birmingham, AL headquarters. You will participate in support processes, stakeholder communication, and incidents resolution, gaining real-world exposure to IT service management and

Qualifications

• Pursuing a BS degree in computer science, information technology, or a related field.
• Basic understanding or coursework related to IT, software applications, or supply chain processes is a plus.
• Interest in learning application support and IT service management practices.
• Good problem‑solving skills with a willingness to learn and adapt.
• Basic knowledge of scripting, SQL, or programming languages is a plus but not mandatory.
• Strong communication skills.

Responsibilities

• Participate and gain understanding of application support processes.
• Engage in stakeholder communication.
• Identify and elevate technical bottlenecks to the appropriate teams.
• Support the resolution of application incidents, working to meet service level agreements.
• Use ITSM tools, such as ServiceNow.
• Use GenAI tools to perform application/code troubleshooting, testing, and monitoring.
• Assist with the creation and maintenance of user guides and support documentation.
• Work on small enhancements or minor application fixes as part of learning exercises.
• Use low/no code platforms to automate processes and standardize technology solutions.
• Shadow and learn from senior support engineers in deploying, maintaining, and managing applications.

Skills

Problem solving

Communication skills

Willingness to learn

Scripting/SQL knowledge

IT service management awareness

Education

BS degree in Computer Science or IT

Job description

Business Application Support Engineer Intern Motion Industries, a leading industrial distribution company, is seeking a driven BA Support Engineer Intern to join our dynamic Business Applications Support team. This internship offers an incredible opportunity to gain hands‑on experience in ITIL, IT service management, and application support—working alongside seasoned engineers who ensure seamless business operations every day. Jump in, gain real‑world experience, and accelerate your IT career to new heights! This position will be based in Birmingham, AL. Interns will be onsite at the Birmingham headquarters.

Responsibilities

• Participate and gain understanding of application support processes.
• Engage in stakeholder communication.
• Identify and elevate technical bottlenecks to the appropriate teams.
• Support the resolution of application incidents, working to meet service level agreements.
• Use ITSM tools, such as ServiceNow.
• Use GenAI tools to perform application/code troubleshooting, testing, and monitoring.
• Assist with the creation and maintenance of user guides and support documentation.
• Work on small enhancements or minor application fixes as part of learning exercises.
• Use low/no code platforms to automate processes and standardize technology solutions.
• Shadow and learn from senior support engineers in deploying, maintaining, and managing applications.

Qualifications & Experience

Working on a BS degree computer science, Information Technology, or a related field.

Basic understanding or coursework related to IT, software applications, or supply chain processes is a plus.

Interest in learning application support and IT service management practices.

Good problem‑solving skills with a willingness to learn and adapt.

Basic knowledge of scripting, SQL, or programming languages is a plus but not mandatory.

Strong communication skills.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.