Business Application Support Engineer Intern

Motion; Birmingham, Northern (AL, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Motion Industries seeks a driven Business Applications Support Engineer Intern to join the Business Applications Support team in Birmingham, AL. The role offers hands-on exposure to ITIL, IT service management, and application support while shadowing senior engineers.

Based at the Birmingham headquarters, interns will work onsite and gain practical experience in incident resolution, stakeholder communications, and automated process improvement using low/no code platforms.

Qualifications

• Pursuing a BS degree in computer science, information technology, or related field.
• Strong problem-solving and communication skills.
• Interest in IT service management practices and application support.
• Basic scripting or programming knowledge is a plus but not required.

Responsibilities

• Participate in application support processes and understand incident resolution.
• Engage in stakeholder communication and coordinate with teams.
• Identify bottlenecks and escalate to the appropriate groups.
• Assist with incident resolution to meet SLAs.
• Use ITSM tools such as ServiceNow for ticketing and tracking.
• Leverage GenAI tools for troubleshooting and monitoring tasks.
• Create and maintain user guides and support documentation.
• Contribute to small enhancements or fixes as part of learning.

Skills

Problem-solving

Communication

Willingness to learn

Education

BS in Computer Science / IT

Tools

ServiceNow

GenAI tools

Job description

Business Application Support Engineer Intern Motion Industries, a leading industrial distribution company, is seeking a driven BA Support Engineer Intern to join our dynamic Business Applications Support team. This internship offers an incredible opportunity to gain hands-on experience in ITIL, IT service management, and application support—working alongside seasoned engineers who ensure seamless business operations every day. Jump in, gain real-world experience, and accelerate your IT career to new heights!

This position will be based in Birmingham, AL. Interns will be onsite at the Birmingham headquarters.

Responsibilities

• Participate and gain understanding of application support processes.
• Engage in stakeholder communication.
• Identify and escalation technical bottlenecks to the appropriate teams.
• Support the resolution of application incidents, working to meet service level agreements.
• Use ITSM tools, such as ServiceNow.
• Use GenAI tools to perform application/code troubleshooting, testing, and monitoring.
• Assist with the creation and maintenance of user guides and support documentation.
• Work on small enhancements or minor application fixes as part of learning exercises.
• Use low/no code platforms to automate processes and standardize technology solutions.
• Shadow and learn from senior support engineers in deploying, maintaining, and managing applications.

Qualifications & Experience

• Working on a BS degree computer science, Information Technology, or a related field.
• Basic understanding or coursework related to IT, software applications, or supply chain processes is a plus.
• Interest in learning application support and IT service management practices.
• Good problem-solving skills with a willingness to learn and adapt.
• Basic knowledge of scripting, SQL, or programming languages is a plus but not mandatory.
• Strong communication skills.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.