Application Support Engineer Intern — ITIL & Automation

USA MOT Motion Industries, Inc.; Alton (IL); On-site; USD 21,000 - 30,000; Part time

Job summary

Motion Industries is seeking a driven Business Application Support Engineer Intern to join the Business Applications Support team. The internship offers hands-on ITIL/ITSM and application support experience, working with seasoned engineers to ensure seamless operations.

The position is onsite at the Birmingham, AL headquarters. You will participate in support processes, stakeholder communication, and incidents resolution, gaining real-world exposure to IT service management and

Qualifications

• Pursuing a BS degree in computer science, information technology, or a related field.
• Basic understanding or coursework related to IT, software applications, or supply chain processes is a plus.
• Interest in learning application support and IT service management practices.
• Good problem‑solving skills with a willingness to learn and adapt.
• Basic knowledge of scripting, SQL, or programming languages is a plus but not mandatory.
• Strong communication skills.

Responsibilities

• Participate and gain understanding of application support processes.
• Engage in stakeholder communication.
• Identify and elevate technical bottlenecks to the appropriate teams.
• Support the resolution of application incidents, working to meet service level agreements.
• Use ITSM tools, such as ServiceNow.
• Use GenAI tools to perform application/code troubleshooting, testing, and monitoring.
• Assist with the creation and maintenance of user guides and support documentation.
• Work on small enhancements or minor application fixes as part of learning exercises.
• Use low/no code platforms to automate processes and standardize technology solutions.
• Shadow and learn from senior support engineers in deploying, maintaining, and managing applications.

Skills

Problem solving

Communication skills

Willingness to learn

Scripting/SQL knowledge

IT service management awareness

Education

BS degree in Computer Science or IT

Job description

Motion Industries is seeking a driven Business Application Support Engineer Intern to join the Business Applications Support team. The internship offers hands-on ITIL/ITSM and application support experience, working with seasoned engineers to ensure seamless operations.

The position is onsite at the Birmingham, AL headquarters. You will participate in support processes, stakeholder communication, and incidents resolution, gaining real-world exposure to IT service management and