Junior Business Applications Support Engineer Intern

Motion Industries; Birmingham (AL); On-site; USD 21,000 - 30,000; Full time

Job summary

Motion Industries, a leading industrial distribution company, seeks a driven BA Support Engineer Intern to join our Business Applications Support team in Birmingham, AL. This internship provides hands-on experience with ITIL, IT service management, and application support while collaborating with seasoned engineers.

Gain exposure to incident resolution, ITSM tooling, and basic scripting/SQL concepts, learning from mentors and contributing to real-world projects in a hands-on environment.

Qualifications

• Currently pursuing a BS degree in Computer Science, Information Technology, or a related field.
• Basic understanding of IT, software applications, or supply chain processes is a plus.

Responsibilities

• Participate in and gain understanding of application support processes.
• Engage in stakeholder communication and elevate technical bottlenecks to the appropriate teams.
• Support the resolution of application incidents and meet service level agreements.
• Use ITSM tools, such as ServiceNow.
• Use GenAI tools to assist troubleshooting, testing, and monitoring.
• Assist with creating and maintaining user guides and support documentation.
• Work on small enhancements or minor application fixes.
• Use low/no code platforms to automate processes and standardize technology solutions.
• Shadow and learn from senior support engineers in deploying, maintaining, and managing applications.

Skills

SQL basics

Communication skills

Willingness to learn

Problem solving

IT service management

Education

BS degree in Computer Science/IT

Tools

ServiceNow

Job description

Motion Industries, a leading industrial distribution company, seeks a driven BA Support Engineer Intern to join our Business Applications Support team in Birmingham, AL. This internship provides hands-on experience with ITIL, IT service management, and application support while collaborating with seasoned engineers.

Gain exposure to incident resolution, ITSM tooling, and basic scripting/SQL concepts, learning from mentors and contributing to real-world projects in a hands-on environment.