Business Application Specialist

Ultipro; Houston (TX); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

17 days PTO

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Volunteer Time

Employee Discounts

Wellness incentives

Job summary

Crane is seeking a seasoned technical support professional for Transportation Management System (TMS) applications. You will act as the TMS expert, ensuring system integrity and handling setup, control processes, troubleshooting, and optimization.

You will collaborate with Operations and Finance to review issues, provide insights, and drive enhancements. Strong communication, analysis, and reporting skills are essential for success.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Minimum 5 years related experience.
• Minimum 1 year industry experience preferred.

Responsibilities

• Serve as primary technical support for applications, such as Transportation Management System (TMS).
• Be an expert on TMS logic and functionality.
• Ensure system integrity, setup and control processes.
• Support troubleshooting, maintenance, and optimization of software applications.
• Interface with Operations and Finance to review issues and changes, provide insights and recommendations.
• Coordinate with departments to resolve site technical issues affecting usage.
• Investigate and recommend new technologies for the company.
• Work with system vendors to obtain costs for enhancements.
• Design, develop, test, and implement changes to improve service levels and reduce costs.
• Assist in developing site and customer reporting; analyze discrepancies.
• Conduct feasibility analyses on solutions, processes and equipment.
• Monitor system performance and perform maintenance/ backups.
• Support customer-facing integration and implementation projects.

Skills

Problem solving

Communication

Warehouse ops

Time management

Excel

PowerBI

Education

Bachelors Degree in Business Administration or related field

Tools

Excel

PowerBI

Job description

• Serves as primary technical support for applications, such as Transportation Management System (TMS).
• Serves as expert on transportation management system (TMS) logic and functionality.
• Ensures system integrity, including setup and control processes.
• Supports troubleshooting, maintenance, and optimization of existing software applications.
• Interfaces with Operations and Finance teams to review issues or changes. Provides regular communication to Operations and internal departments regarding operational issues, process flows, customer requirements, etc. Includes analysis, insight, and recommendations.
• Coordinates with other departments to resolve site technical issues impacting application use. Ensures issues are being addressed and resolved in a timely manner.
• Investigates and recommends new technologies and information systems appropriate for the company, where applicable.
• Work with system providers or other departments to obtain costs for system enhancements.
• Identifies application improvement opportunities. Designs, develops, tests, and implements changes or fixes for improving service levels, reducing costs, and providing operational enhancements.
• Assists in developing standardized and ad hoc site, management, and/or customer reporting. Analyzes discrepancies and implements changes or fixes.
• Conducts feasibility analyses on application solutions, processes, and equipment.
• Monitors system performance. Performs maintenance and backups as needed.
• Supports customer facing integration and implementation projects.
• Manages action items between Crane and systems vendors.
• Participates in sales calls and future opportunities in the Contract Logistics pipeline.
• Creates and maintains processes and procedures which are rolled out to local, regional, and global accounts as they relate to systems.
• Creates and maintains application support documentation.
• Continued learning of application capabilities, configurations, limitations, etc. Continued learning of industry trends, client requirements, other applications available to support operations, etc.
• Assists in billing activities related to systems being supported.
• Manages a team of resources in support of the Transportation Management. Systems (TMS) or other applications, where applicable.
• Other duties as assigned.

Physical Requirements

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Job may require punctual attendance and regular presence on-site at the assigned work location.

Other Skills and Abilities

• Strong problem-solving and analytical ability.
• Strong verbal and written communication skills.
• Knowledgeable of warehouse operations and freight/logistics optimization.
• Excellent planning, time management, collaboration, decision making, organization, and presentation skills.
• Ability to develop and document processes and procedures.
• Proficient in the use of analytical techniques such as statistical probability distribution, correlation, data sampling and relating sets of numbers.
• Ability to work well in a team environment, collaborate with internal and external resources, respond to questions from senior management, and manage through conflict with a positive, flexible attitude and professionalism.
• Strong knowledge of Microsoft office, especially Excel and PowerBI.

Education & Experience

• Bachelors Degree in Business Administration or related field required
• Minimum 5 years related experience
• Minimum 1 year industry experience preferred

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.