Business Application Specialist, WMS

Crane Worldwide Logistics; Houston, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (136 hours)

Medical, Dental, Vision benefits

Tuition Reimbursement

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics in Houston, TX seeks a Technical Support Specialist for WMS and related systems. You will serve as the primary technical resource, ensuring system integrity and supporting troubleshooting, maintenance, and optimization of software applications.

You will collaborate with Operations to review issues, implement changes, and pursue process improvements, including reporting and analytics. A Bachelor’s degree and 2+ years of experience are required.

Qualifications

• Bachelor's degree required.
• Minimum 2 years related experience.
• Minimum 1 year industry experience preferred.
• Strong problem-solving and analytical ability.
• Strong verbal and written communication skills.
• Knowledgeable of warehouse operations and logistics optimization.

Responsibilities

• Serves as primary technical support for applications, such as Warehouse Management Systems (WMS).
• Is expert on WMS logic and functionality.
• Ensures system integrity, including setup and control processes.
• Supports troubleshooting, maintenance, and optimization of existing software applications.
• Interfaces with Operations staff and provides regular communication on issues, processes, and requirements.
• Coordinates with departments to resolve site technical issues impacting application use.
• Investigates and recommends new technologies and information systems.
• Designs, develops, tests, and implements changes to improve service levels and reduce costs.
• Assists in developing standardized reporting and analyzes discrepancies.

Skills

Technical support

WMS expertise

Problem solving

Communication

Data analysis

Excel

Education

Bachelor's Degree in Business Administration or related field

Tools

WMS software

Microsoft Office (Excel)

Job description

• Serves as primary technical support for applications, such as Warehouse Management Systems (WMS)
• Serves as expert on warehouse management system (WMS) logic and functionality
• Ensures system integrity, including setup and control processes
• Supports troubleshooting, maintenance, and optimization of existing software applications
• Interfaces with Operations staff to review issues or changes. Provides regular communication to Operations and internal departments regarding operational issues, process flows, customer requirements, etc. Includes analysis, insight, and recommendations
• Coordinates with other departments to resolve site technical issues impacting application use. Ensures issues are being addressed and resolved in a timely manner
• Investigates and recommends new technologies and information systems appropriate for the company, where applicable
• Work with system providers or other departments to obtain costs for system enhancements
• Identifies application improvement opportunities. Designs, develops, tests, and implements changes or fixes for improving service levels, reducing costs, and providing operational enhancements
• Assists in developing standardized and ad hoc site, management, and/or customer reporting. Analyzes discrepancies and implements changes or fixes
• Conducts feasibility analyses on application solutions, processes, and equipment
• Monitors system performance. Performs maintenance and backups as needed
• Supports customer facing integration and implementation projects
• Manages action items between Crane and systems vendors
• Participates in sales calls and future opportunities in the Contract Logistics pipeline
• Creates and maintains processes and procedures which are rolled out to local, regional, and global accounts as they relate to systems
• Creates and maintains application support documentation
• Continued learning of application capabilities, configurations, limitations, etc. Continued learning of industry trends, client requirements, other applications available to support operations, etc.
• Other duties as assigned

Other Skills & Abilities

• Strong problem-solving and analytical ability
• Strong verbal and written communication skills
• Knowledgeable of warehouse operations and freight/logistics optimization
• Excellent planning, time management, collaboration, decision making, organization, and presentation skills
• Ability to develop and document processes and procedures
• Proficient in the use of analytical techniques such as statistical probability distribution, correlation, data sampling and relating sets of numbers
• Ability to work well in a team environment, collaborate with internal and external resources, respond to questions from senior management, and manage through conflict with a positive, flexible attitude and professionalism
• Strong knowledge of Microsoft office, especially Excel

Physical Requirements

• Talking, hearing, and using hands to operate a computer keyboard, mouse and other computer components
• Sitting for extended periods of time
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require regular and punctual attendance as well as presence on-site at the assigned work location

Education & Experience

• Bachelors Degree in Business Administration or related field required
• Minimum 2 years related experience
• Minimum 1 year industry experience preferred

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.