Business Application Specialist, WMS

Ultipro; Houston (TX); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Quarterly incentive plan

136 hours of paid time off (17 days)

Medical, dental & vision benefits

Tuition reimbursement

Employee recognition program

Volunteer time off

Employee discounts

Wellness incentives

Job summary

Crane is seeking a technically skilled Logistics Applications Support Specialist to serve as the primary support for Warehouse Management System (WMS) applications. You will diagnose issues, optimize workflows, and liaise with Operations to ensure system integrity and reliable performance.

You will analyze requirements, design fixes, and develop reports while participating in vendor-implemented enhancements. Strong Excel and Microsoft Office skills are essential for success in this role.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum 2 years related experience.
• Minimum 1 year industry experience preferred.

Responsibilities

• Serve as primary technical support for WMS applications.
• Act as expert on warehouse management system (WMS) logic and functionality.
• Ensure system integrity through setup and control processes.
• Troubleshoot, maintain, and optimize software applications.
• Interface with Operations to review issues and communicate requirements, providing analysis and recommendations.
• Coordinate with departments to resolve site technical issues affecting application use.
• Investigate and recommend new technologies and information systems where applicable.
• Work with system providers or other departments to obtain costs for system enhancements.
• Identify application improvement opportunities and design, test, and implement changes for service levels and cost reduction.
• Assist in developing standardized and ad hoc site, management, and customer reporting.

Skills

Analytical thinking

Problem solving

Verbal & written communication

Warehouse operations knowledge

Logistics optimization

Planning & time management

Documentation skills

Data analysis techniques

Team collaboration

Education

Bachelor's Degree in Business Administration or related field

Tools

Excel

Microsoft Office

Job description

• Serves as primary technical support for applications, such as Warehouse Management Systems (WMS).
• Serves as expert on warehouse management system (WMS) logic and functionality.
• Ensures system integrity, including setup and control processes.
• Supports troubleshooting, maintenance, and optimization of existing software applications.
• Interfaces with Operations staff to review issues or changes. Provides regular communication to Operations and internal departments regarding operational issues, process flows, customer requirements, etc. Includes analysis, insight, and recommendations.
• Coordinates with other departments to resolve site technical issues impacting application use. Ensures issues are being addressed and resolved in a timely manner.
• Investigates and recommends new technologies and information systems appropriate for the company, where applicable.
• Work with system providers or other departments to obtain costs for system enhancements.
• Identifies application improvement opportunities. Designs, develops, tests, and implements changes or fixes for improving service levels, reducing costs, and providing operational enhancements.
• Assists in developing standardized and ad hoc site, management, and/or customer reporting. Analyzes discrepancies and implements changes or fixes.
• Conducts feasibility analyses on application solutions, processes, and equipment.
• Monitors system performance. Performs maintenance and backups as needed.
• Supports customer facing integration and implementation projects.
• Manages action items between Crane and systems vendors.
• Participates in sales calls and future opportunities in the Contract Logistics pipeline.
• Creates and maintains processes and procedures which are rolled out to local, regional, and global accounts as they relate to systems.
• Creates and maintains application support documentation.
• Continued learning of application capabilities, configurations, limitations, etc. Continued learning of industry trends, client requirements, other applications available to support operations, etc.
• Other duties as assigned.

Other Skills and Abilities

• Strong problem-solving and analytical ability.
• Strong verbal and written communication skills.
• Knowledgeable of warehouse operations and freight/logistics optimization.
• Excellent planning, time management, collaboration, decision making, organization, and presentation skills.
• Ability to develop and document processes and procedures.
• Proficient in the use of analytical techniques such as statistical probability distribution, correlation, data sampling and relating sets of numbers.
• Ability to work well in a team environment, collaborate with internal and external resources, respond to questions from senior management, and manage through conflict with a positive, flexible attitude and professionalism.
• Strong knowledge of Microsoft office, especially Excel.

Education and Experience

• Bachelors Degree in Business Administration or related field required.
• Minimum 2 years related experience.
• Minimum 1 year industry experience preferred Preferred.

Physical Requirements

• Talking, hearing and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Job may require extended sitting or standing, use of standard office equipment.
• Job may require punctual attendance and regular presence on-site at the assigned work location.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.