Business Analyst - Process Improvement & IT Liaison

BTI; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Job summary

BTI is seeking a Senior Business Analyst to support the EEOC by analyzing business operations, gathering requirements, documenting processes, and identifying modernization opportunities. You will translate business needs into actionable requirements and serve as the liaison between EEOC business units and OCIO teams.

This role requires strong stakeholder engagement, process modeling, and requirements-management skills.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Experience with business-process analysis and process improvement.
• Experience gathering, documenting, analyzing, validating, and managing business requirements.
• Experience facilitating interviews, workshops, and requirements-gathering sessions.
• Experience serving as a liaison between business stakeholders and technical teams.
• Ability to develop workflow diagrams, process maps, use cases, and process-flow documentation.
• Proficiency with Microsoft Visio and Microsoft Office applications.
• Experience evaluating business applications, systems, processes, and organizational capabilities.
• Strong written, verbal, presentation, facilitation, and interpersonal communication skills.
• Ability to explain technical information clearly to non-technical stakeholders.

Responsibilities

• Analyze current and proposed business processes to determine effectiveness and alignment with agency objectives.
• Identify operational gaps, redundant activities, inefficient workflows, manual processes, and duplicate system functionality.
• Evaluate existing business applications, processes, and capabilities.
• Recommend solutions that improve operational performance, customer service, system integration, and overall outcomes.
• Identify opportunities to leverage shared services and streamline agency operations.
• Support business-process redesign, automation, modernization, and continuous improvement initiatives.
• Conduct stakeholder interviews, workshops, working sessions, and fact-finding meetings.
• Document, analyze, validate, and manage business requirements throughout the project lifecycle.
• Develop use cases, business rules, user stories, acceptance criteria, and other requirements documentation.
• Maintain requirements traceability and support resolution of gaps, conflicts, changes.
• Work with technical teams to ensure proposed solutions address documented needs.

Skills

Business-process analysis

Requirements elicitation

Stakeholder engagement

Process mapping

Documentation and presentation

Communication skills

Facilitation

Interpersonal communication

Education

Bachelor’s degree in Business Administration

Information Systems

Management

Job description

BTI is seeking a Senior Business Analyst to support the EEOC by analyzing business operations, gathering requirements, documenting processes, and identifying modernization opportunities. You will translate business needs into actionable requirements and serve as the liaison between EEOC business units and OCIO teams.

This role requires strong stakeholder engagement, process modeling, and requirements-management skills.