EEOC - Sr. Business Analyst

cFocus Software Incorporated; Washington; On-site; USD 90,000 - 140,000; Full time

Job summary

cFocus Software seeks a Sr. Business Analyst to support the Equal Employment Opportunity Commission (EEOC) program. This on-site role is based in Washington, DC and requires the ability to obtain a Public Trust clearance.

The incumbent will lead business process analyses, facilitate requirements gathering, and collaborate with stakeholders across technical and non-technical teams to deliver measurable improvements within FOIA workflows and case management systems.

Qualifications

• Bachelor’s degree or equivalent in a related field or eight years of BA experience.
• Certification in Business Analysis required.
• Experience with enterprise IT and business transformation initiatives.

Responsibilities

• Lead business process analyses, workflow assessments, requirements gathering, and stakeholder interviews.
• Document, validate, prioritize, and manage requirements throughout the project lifecycle.
• Translate business needs into actionable requirements for technical teams.
• Support FOIA processes, case management systems, reporting, and records management.

Skills

Business Analysis

Requirements Management

Process Improvement

Stakeholder Engagement

FOIA Processes

SDLC

Agile Principles

Communication Skills

Education

Bachelor’s degree or higher in Business Administration / Information Systems / Management

Eight years of relevant experience in lieu of a degree

Current Business Analysis Certification

Tools

Microsoft Visio

Job description

cFocus Software seeks a Sr. Business Analyst to join our program supporting the Equal Employment Opportunity Commission (EEOC). This position is onsite in Washington, DC. This position requires a Public Trust or the ability to obtain a public trust clearance.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Management, or a related field; in lieu of a degree, a minimum of eight years of relevant professional experience performing business analysis, requirements management, process improvement, and stakeholder engagement activities.
• Current Business Analysis certification.
• Demonstrated experience supporting enterprise-level information technology and business transformation initiatives.
• Demonstrated experience in business process analysis, requirements management, process improvement, stakeholder engagement, and facilitation with technical and non-technical audiences.
• Qualifications and experience necessary to perform as a FOIA Systems Analyst, including support for FOIA processes, case management systems, reporting, records management, and continuous improvement.
• Strong written and verbal communication skills and the ability to translate business needs into actionable requirements and technical concepts into clear business language.
• Knowledge of business process modeling, workflow analysis, use case management, requirements analysis methodologies, SDLC practices, and Agile principles.
• Professional command of the English language and the ability to work effectively with business representatives, department leadership, FOIA personnel, OCIO staff, development teams, and Government management.
• Ability to work full‑time on‑site at EEOC Headquarters during the required operating window and perform occasional approved local or domestic travel or weekend support, as needed.
• Must currently possess or be able to favorably complete the required five‑year employment background investigation for a Public Trust position, normally initiated through Standard Form 85P, and meet applicable OPM suitability standards.

Duties

• Lead business process analyses, workflow assessments, requirements‑gathering sessions, stakeholder interviews, workshops, and fact‑finding activities.
• Identify, document, validate, prioritize, and manage business, functional, operational, and system requirements throughout the project lifecycle.
• Serve as the liaison between business units and technical teams, translating business needs into clearly defined requirements and explaining technical concepts to non‑technical stakeholders.
• Develop and maintain business process models, workflow diagrams, process flows, use cases, requirements documentation, and related analysis artifacts using tools such as Microsoft Visio.
• Assess current and proposed business processes for effectiveness; identify gaps, redundancies, inefficiencies, manual activities, and integration challenges.
• Recommend solutions that improve operational performance and measurable business outcomes, including shared services, workflow streamlining, automation, modernization, reduced duplication, and enhanced system integration.
• Evaluate business applications for alignment with organizational goals, operational objectives, statutory requirements, and customer service expectations.
• Maintain an inventory and assessment of agency applications, capabilities, dependencies, and anticipated future business needs.
• Incorporate cross‑functional and interdepartmental dependencies into project planning and requirements development.
• Distinguish validated business requirements from desired enhancements or stakeholder preferences and communicate those distinctions to OCIO development teams.
• Review and validate project requirements and proposed solutions to confirm that they meet business needs and deliver measurable value.
• Collaborate with stakeholders throughout the project lifecycle to maintain alignment with objectives, approved requirements, deliverables, and expected outcomes.
• Apply use case management, business process modeling, requirements analysis, standard system development life cycle methodologies, project management practices, and Agile principles, as applicable.
• Support the administration, operation, enhancement, and continuous improvement of the EEOC FOIA program and its supporting information systems.
• Analyze FOIA processes and applications and recommend improvements to efficiency, transparency, reporting capabilities, records management, workflow automation, and customer service.
• Support the implementation, configuration, testing, maintenance, integration, and modernization of FOIA case management systems and related technologies.
• Prepare accurate, complete, and timely status reports, requirements packages, process documentation, recommendations, and other project artifacts for EEOC customers and the COR.
• Maintain current professional knowledge and complete required training relevant to assigned competencies and EEOC systems.