Business Analyst II — Process & Data Improvement

Clayton; Maryville (TN); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Profit sharing

Onsite gym

Wellness programs

Professional development

Job summary

Clayton is seeking a Business Analyst to facilitate multiple business areas, elicit processes and requirements, and identify opportunities for improvement with a focus on delivering new functionality. You will liaison between business and technical teams across Tech Shared Services, portfolio teams, development teams, and subject matter experts in a hybrid Maryville-based role.

The role emphasizes strong problem solving, analytical skills, and effective communication, with responsibilities

Qualifications

• Bachelor’s degree or equivalent technical and business experience.
• Proficient in Microsoft Office Suite: Including Excel, Word, PowerPoint, and Visio.
• Proven ability to facilitate requirement workshops / training sessions with large groups of business users and leadership.
• Experience in process mapping, group facilitation, data gathering and analysis, and phases of project life cycle (requirements gathering, design, development, deployment, training, and measuring effectiveness) and/or Agile Development cycles.
• Proven ability to collaborate with Quality Assurance professionals to develop test cases and conduct user acceptance testing.

Responsibilities

• Break down business requirements and technical complexities for software engineers and end users.
• Develop, maintain, and execute change management strategies including stakeholder management, communications, training, and readiness monitoring.
• Advocate process changes to support future-state design, process improvements, and new products/platforms.
• Provide leadership for implementing process improvements by identifying opportunities, mapping changes, obtaining buy-in, refining requirements and scope, and communicating capabilities to stakeholders.
• Coordinate with vendors and/or third parties as needed.
• Mentor other team members.

Skills

Facilitate workshops

Data analysis

Stakeholder management

Process mapping

Group facilitation

Communication

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Visio

Job description

Clayton is seeking a Business Analyst to facilitate multiple business areas, elicit processes and requirements, and identify opportunities for improvement with a focus on delivering new functionality. You will liaison between business and technical teams across Tech Shared Services, portfolio teams, development teams, and subject matter experts in a hybrid Maryville-based role.

The role emphasizes strong problem solving, analytical skills, and effective communication, with responsibilities