Business Analyst - Service Department

Stowers Machinery Corporation; Knoxville (TN); Sur place; USD 75 000 - 110 000; Plein temps

Résumé du poste

Stowers Machinery Corporation in Knoxville, TN seeks a Business Analyst to streamline processes in the Service and Product Support Department. The role focuses on delivering digital solutions and data-driven insights to improve service efficiency and customer satisfaction, working closely with IT, operations, and vendors.

The ideal candidate has 5+ years in business analysis or project management, strong data skills, and the ability to translate business needs into technical specifications for

Qualifications

• Bachelor0 degree or related work experience.
• 5+ years of experience in business analysis, process improvement, or project management.
• Experience communicating with non-technical stakeholders and translating requirements into technical specs.

Responsabilités

• Analyze current departmental processes and identify areas for improvement.
• Collaborate with stakeholders to define and document requirements for new solutions.
• Analyze data to provide actionable insights and identify trends or areas for improvement.
• Evaluate existing IT infrastructure and recommend system enhancements.
• Act as a liaison between business teams, IT, and external vendors to ensure successful project delivery.
• Maintain departmental solutions and training documentation.
• Develop, implement, and manage project plans as required.
• Align with stakeholders on roadmaps and priorities.
• Facilitate training and support for end users on new systems and processes.
• Unit test new reports and applications to ensure functional requirements are met.

Connaissances

Data analysis

Cross-functional collaboration

Communication

Project management

Data visualization

Stakeholder management

Formation

Bachelor's degree

Outils

Power BI

T-SQL

Azure DevOps

Description du poste

Description

Position Scope

The Business Analyst will work within the Stowers Service and Product Support Department to streamline processes and develop new solutions. This role requires a close relationship with various departments and a critical focus on enhancing service efficiency and customer satisfaction through digital solutions and data-driven insights.

This is an onsite position located in Knoxville, TN. No remote or hybrid options are available for this role. Applicants must reside within a reasonable commuting distance or relocate at their own expense prior to their start date.

Requirements

Essential Job Functions

• Analyze current departmental processes and identify areas for improvement.
• Collaborate with stakeholders to define and document requirements for new solutions.
• Analyze data to provide actionable insights and identify trends or areas for improvement.
• Evaluate existing IT infrastructure and recommend system enhancements.
• Act as a liaison between business teams, IT, and external vendors to ensure successful project delivery.
• Maintain departmental solutions and associated training documentation.
• Develop, implement, and manage project plans as required.
• Align with stakeholders on departmental and organizational roadmaps and priorities.
• Facilitate training and support for end users on new systems and processes.
• Unit test new reports and applications to ensure functional requirements are met.

Knowledge, Skills, and Abilities

• Strong analytical skills with a proven ability to use data to drive business decisions.
• Strong collaboration skills with experience working across multiple departments and teams.
• Excellent written and verbal communication skills, including the ability to convey technical information to non-technical stakeholders and translate business requirements into technical specifications for developers.
• Ability to manage multiple projects and priorities concurrently.
• Knowledge of software implementation and management practices.
• Ability to analyze business processes and recommend effective solutions.
• Strong organizational, planning, and project management skills.

Education Requirements

· Bachelor’s degree or related work experience

· 5+ years of experience in business analysis, process improvement, or project management

Experience Requirements

• Minimum of five years of experience in business analysis, process improvement, project management, or a related field.

Preferred Qualifications

• Experience with Power BI or other data visualization tools.
• Experience with automation tools.
• Experience using T-SQL or similar query languages.
• Experience with project management and software lifecycle management tools, preferably Azure DevOps.

Computer and Technical Skills

• Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Power BI or other visualization tools.
• Automation tools.
• T-SQL or similar query languages.
• Azure DevOps or similar project management/software lifecycle management platforms.

Work Environment

• Primarily office-based environment with regular interaction across departments.
• Frequent collaboration with internal stakeholders, IT resources, and external vendors.
• May require participation in cross-functional meetings, training sessions, and project implementation activities.

Leadership Responsibilities

• No direct supervisory responsibilities.
• Provides project leadership and coordination across functional teams.
• Influences process improvement initiatives and supports organizational change management efforts.