Business Analyst

Job Juncture; Dallas (TX); Remote; USD 95,000 - 130,000; Full time

Job summary

Job Juncture is seeking a Business Analyst to drive stakeholder discovery, organize requirements, and coordinate reporting transformation from Salesforce to ServiceNow and Snowflake. You will partner with data engineers, architects, and reporting analysts to protect critical processes during the transition.

The role demands strong experience in data, reporting, and enterprise transformation, excellent client-facing facilitation, and proven ability to manage documentation, traceability, and UAT

Qualifications

• 5–8 years of Business Analyst experience in data, reporting, CRM/ITSM, or enterprise transformation programs.
• Proven experience in stakeholder discovery, requirements gathering, documentation, and coordination across business and technology teams.
• Experience supporting reporting/data transformation, system migration, or large-scale rationalization initiatives.
• Working knowledge of Salesforce, ServiceNow, Snowflake/cloud data platforms, and enterprise reporting concepts.
• Bachelor's degree or equivalent experience with strong client-facing, facilitation, documentation, and organizational skills.

Responsibilities

• Drive stakeholder discovery and organize requirements for the reporting transformation.
• Identify report owners, requirements dependencies, and migration impacts.
• Coordinate with Data Engineer/Architect and Reporting Analyst to protect downstream processes.
• Document acceptance criteria, UAT scenarios, and traceability.
• Facilitate client discussions and drive timely decisions.

Skills

Stakeholder discovery

Requirements gathering

Documentation

Coordination

Client-facing facilitation

Education

Bachelor's degree or equivalent

Tools

Jira/Azure DevOps

Confluence/SharePoint

Microsoft 365

Reporting/documentation practices

Job description

Project: Reporting Transformation | Salesforce to ServiceNow & Snowflake

Location: Remote

About the Role:

The Business Analyst will help structure and coordinate the client's reporting transformation by driving stakeholder discovery, requirements organization, report ownership identification, and business-impact analysis. The role will work closely with client stakeholders, the Data Engineer/Architect, and Reporting Analyst to ensure critical reporting requirements and downstream business processes are protected throughout the Salesforce-to-ServiceNow transition.

1. Strong understanding of data/reporting transformation initiatives, including reporting requirements, dependencies, criticality, and migration impacts.
2. Working familiarity with the Salesforce, ServiceNow and Snowflake ecosystem and enterprise reporting concepts.
3. Strong capability in requirements gathering, stakeholder mapping, report inventory structuring, and business-impact analysis.
4. Experience defining business requirements, acceptance criteria, UAT scenarios, decision logs, and traceability.
5. Proficiency with Jira/Azure DevOps, Confluence/SharePoint, Microsoft 365, and reporting/data documentation practices.

1. Highly organized and structured, capable of coordinating multiple stakeholders and activities within a fast-paced discovery engagement.
2. Strong client-facing facilitation skills, able to engage report owners and drive timely decisions.
3. Strong documentation and communication skills, translating business needs clearly for architects, engineers, and reporting analysts.
4. Comfortable navigating ambiguity and changing scope while maintaining focus on priorities and business outcomes.
5. Risk-aware and outcome-focused, ensuring critical reporting and downstream processes are not disrupted during transition.

Required Qualifications:

1. 5–8 years of Business Analyst experience in data, reporting, CRM/ITSM, or enterprise transformation programs.
2. Proven experience in stakeholder discovery, requirements gathering, documentation, and coordination across business and technology teams.
3. Experience supporting reporting/data transformation, system migration, or large-scale rationalization initiatives.
4. Working knowledge of Salesforce, ServiceNow, Snowflake/cloud data platforms, and enterprise reporting concepts; deep automotive expertise is not required.
5. Bachelor's degree or equivalent experience with strong client-facing, facilitation, documentation, and organizational skills.