Business Analyst

Amiseq Inc.; San Jose (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Amiseq Inc. seeks an experienced Business Analyst with strong Salesforce Service Cloud expertise to collaborate with business stakeholders and technology teams in delivering scalable customer service solutions.

The ideal candidate will be highly analytical, data-driven, and proficient in gathering requirements, documenting business processes, and supporting Salesforce enhancements within an Agile environment.

Qualifications

• 8+ years of Business Analyst experience supporting business systems and technology initiatives.
• Proven experience gathering and documenting requirements and translating them into user stories and acceptance criteria.
• Hands-on experience with Salesforce Service Cloud or a similar CRM/service management platform.
• Experience working within Agile environments utilizing Jira.
• Experience partnering with Development and QA teams throughout the software delivery lifecycle.
• Strong analytical, problem-solving, communication, and organizational skills.
• Ability to quickly learn new business processes and systems while working independently in a fast-paced environment.
• Bachelor's degree in Business, Information Systems, Computer Science, or a related field preferred.

Responsibilities

• Partner with business stakeholders and technology teams to deliver scalable customer service solutions.
• Gather requirements, document business processes, and translate them into user stories and acceptance criteria.
• Support Salesforce enhancements within an Agile environment and coordinate with Dev/QA during delivery.

Skills

Problem solving

Analytical thinking

Data-driven

Self-starter

Stakeholder comms

Independent worker

Adaptability

Education

Bachelor's degree (preferred)

Tools

Salesforce Service Cloud

Jira

Job description

• Strong problem-solving and analytical skills
• Data-driven mindset and decision-making approach
• Self-starter with a proactive, accountable, and results-driven attitude
• Hands-on Salesforce configuration and business analysis experience

Position Summary

• We are seeking an experienced Business Analyst with strong Salesforce Service Cloud expertise to partner with business stakeholders and technology teams in delivering scalable customer service solutions. The ideal candidate will be highly analytical, data-driven, and experienced in gathering requirements, documenting business processes, and supporting Salesforce enhancements within an Agile environment.

Required Qualifications

• 8+ years of Business Analyst experience supporting business systems and technology initiatives.
• Proven experience gathering and documenting requirements and translating them into user stories and acceptance criteria.
• Hands-on experience with Salesforce Service Cloud or a similar CRM/service management platform.
• Experience working within Agile environments utilizing Jira.
• Experience partnering with Development and QA teams throughout the software delivery lifecycle.
• Strong analytical, problem-solving, communication, and organizational skills.
• Ability to quickly learn new business processes and systems while working independently in a fast-paced environment.
• Bachelor's degree in Business, Information Systems, Computer Science, or a related field preferred.

Preferred Candidate Attributes

• Strong understanding of Salesforce Case Management, Service Cloud features, workflows, reporting, and automation.
• Excellent stakeholder management and communication skills.
• Detail-oriented with the ability to manage multiple priorities.
• Results-driven with a proactive approach to problem solving.
• Comfortable working independently while collaborating across cross-functional teams.