Business Analyst

DeWinter Group; San Jose (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

DeWinter Group in California, San Jose, seeks a Business Analyst specializing in Salesforce Service Cloud to shape scalable customer service systems. You will analyze and design processes, translating business needs into effective technical solutions and working with cross‑functional teams.

Ideal candidates have 8+ years BA experience, hands-on Salesforce configuration, and a data‑driven approach in Agile environments using Jira. Hybrid role with 3 onsite days in San Jose.

Qualifications

• 8+ years of Business Analyst experience supporting business systems and technology initiatives
• Proven experience with Salesforce Service Cloud or similar CRM/service platforms
• Hands-on Salesforce configuration and business analysis expertise
• Strong problem-solving, analytical, and organizational skills
• Data-driven mindset with decision-making skills
• Experience working within Agile environments utilizing Jira
• Effective communication and stakeholder management capabilities
• Ability to quickly learn new processes and work independently

Responsibilities

• Shape scalable, efficient customer service processes and design enhancements for Salesforce Service Cloud.
• Collaborate with cross-functional teams to translate business needs into technological solutions.
• Support fast-moving projects with multiple priorities and engage Salesforce development and QA teams.

Job description

Business Analyst

Unlock your potential by joining a dynamic team dedicated to delivering innovative customer service solutions. As a Business Analyst specializing in Salesforce Service Cloud, you will play a pivotal role in shaping scalable, efficient, and impactful support systems. Your expertise will drive the analysis, design, and enhancement of critical customer service processes, working collaboratively with cross-functional teams to transform business needs into effective technological solutions. If you thrive in fast-paced environments and are passionate about leveraging data and technology to optimize outcomes, this opportunity is tailored for you.**

Required Skills:

• 8+ years of Business Analyst experience supporting business systems and technology initiatives
• Proven experience with Salesforce Service Cloud or similar CRM/service platforms
• Hands-on Salesforce configuration and business analysis expertise
• Strong problem-solving, analytical, and organizational skills
• Data-driven mindset with decision-making skills
• Experience working within Agile environments utilizing Jira
• Effective communication and stakeholder management capabilities
• Ability to quickly learn new processes and work independently

Nice to Have Skills:

• Deep understanding of Salesforce Case Management, workflows, reporting, and automation
• Experience supporting Salesforce enhancements, automation, and process improvements
• Familiarity with leveraging AI tools for business analysis productivity
• Coding or scripting knowledge related to Salesforce data tools
• Certified Salesforce Administrator or related certifications

Preferred Education and Experience:

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field
• Extensive experience in business process analysis, requirement gathering, and solution documentation

Other Requirements:

• Hybrid work environment with 3 days onsite in San Jose, CA
• Availability to start ASAP
• Experience supporting fast-moving projects with multiple priorities
• Ability to engage with Salesforce development and QA teams throughout the project lifecycle

Join us to influence the future of customer service solutions with your expertise and innovative approach!