Business Advisor - CISBDC

Butler University; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Retirement plan

Tuition assistance

On-site facilities access

Job summary

Butler University’s ISBDC program seeks a Business Advisor to counsel entrepreneurs, deliver training programs, and monitor client progress using the Neoserra CMS. The role requires collaborating with regional leaders, engaging with community partners, and staying current on SBA and Indiana development standards.

The position emphasizes strong communication, organizational skills, and the ability to support small business growth across the eight-county region, including Indianapolis.

Qualifications

• Bachelor’s degree plus a minimum of two years of relevant professional experience in business advising, consulting, economic development, business operations, entrepreneurship, or a related field.

Responsibilities

• Provide one-on-one counselling to entrepreneurs and small business owners on business planning, financing, marketing, management, and operations.
• Develop and deliver training programs for local small businesses on key business topics.
• Track client progress using the Neoserra CMS, ensuring data accuracy and SBA counselling standards.
• Meet performance metrics set by SBA and Indiana Economic Development Corporation.
• Collaborate with Regional Director and Deputy to engage with local leaders and organisations.
• Participate in community events and stay informed about trends in small business and economic development.

Skills

Client counselling

Training delivery

CRM/CMS

Stakeholder engagement

Communication

Organization

Education

Bachelor's degree

Tools

Neoserra CMS

MS Office

CRM software

Job description

The Business Advisor at the Indiana Small Business Development Center (ISBDC) is a dynamic role focused on providing direct support and counsel to small businesses within an eight-county region, including the Indianapolis metropolitan area. The Business Advisor will be responsible for advising and guiding small businesses in various stages of development, conducting training sessions, and tracking client progress using the Neoserra Client Management System (CMS). This role demands compliance with both federal Small Business Administration (SBA) standards and the standards set by the State of Indiana Economic Development Corporation, host of the ISBDC network.

Responsibilities

Client Counselling

• Provide one-on-one counselling to entrepreneurs and small business owners on a range of topics, including business planning, financing, marketing, management, and operations.

Training Programs

• Develop and deliver training programs for local small businesses on key business topics, equipping entrepreneurs with the skills and knowledge they need to succeed.

Client Management

• Track client progress using the Neoserra CMS, ensuring all data is accurate and up-to-date. Ensure client interactions meet SBA counselling standards.

Performance Metrics

• Meet performance metrics set by the SBA and the State of Indiana Economic Development Corporation. Regularly report on performance and client outcomes.

Stakeholder Engagement

• Collaborate with the Regional Director and Deputy Regional Director to engage with local business leaders, community organizations, government entities, and academic institutions.

Community Involvement

• Participate in community events and public forums to promote the ISBDC and its services to the local business community.
• Stay informed about trends and developments in small business, economic development, and other relevant areas. Continually improve counselling and training services based on current best practices.

Required Qualifications:

• Bachelor’s degree plus a minimum of two years of relevant professional experience in business advising, consulting, economic development, business operations, entrepreneurship, or a related field.
• Demonstrated ability to advise, support, or work collaboratively with business owners, entrepreneurs, clients, or other external stakeholders.
• Strong written and verbal communication skills, including the ability to present information and facilitate training or educational sessions.
• Strong organizational skills with the ability to manage multiple clients, projects, priorities, and deadlines while maintaining accurate documentation.
• Proficiency with Microsoft Office applications and the ability to learn and effectively utilize client relationship management (CRM/CMS) systems.
• Ability to work occasional evenings and weekends to support community events, training programs, and other business-related activities.

As a member of the ISBDC, the Business Advisor has obligations to uphold transparency, meet compliance requirements set by the SBA and the State of Indiana Economic Development Corporation, and ensure equitable access to ISBDC services for all clients.

The Business Advisor role requires a strong understanding of small business development, excellent communication skills, and the ability to connect with diverse stakeholders. The Business Advisor must be a dedicated advocate for small businesses and economic development in the region, ready to support entrepreneurs at all stages of their business journey.

BU Benefits and Perks

Please check out Butler's Total Rewards website to learn more about our benefit offerings, which include:

Paid Time Off and Holidays:

• 20 days of paid time off (vacation and PTO days) per Fiscal year
• 8 Paid Holidays
• In addition, a paid Winter Break between Christmas Eve and New Year's Day
• Paid Parental Leave (after 1 year of full-time employment)

Health:

• Comprehensive medical, dental, and vision plans including disability and life insurance programs

Retirement:

• 10% employer contribution after 1 year of full-time employment

Tuition Assistance:

• Tuition Exchange Program for Dependents
• Remission of tuition for classes taken at Butler for employees, spouses, and dependent children.
• Eligibility after 9 months of full-time employment
• Covers tuition only

Butler Facilities Access, Discounts and Perks:

• Access to Butler's on-site fitness facility and libraries for full-time staff and faculty
• Free premium subscription to the Calm App
• Free subscription to the WSJ, The Economist, and NYT
• Discount at the College Bookstore
• Discount on select Athletic and Arts/Events Center Performances

About Us

Butler University is a private, nationally recognized comprehensive university encompassing seven colleges: Arts, Business, Communication, Education, Liberal Arts & Sciences, Pharmacy & Health Sciences and Founder's College. Approximately 4,500 undergraduate and 1,000 graduate and doctoral students are enrolled at Butler, representing 46 states and 24 countries.

Join us at the crossroads of tradition & transformation. A career at Butler University offers more than just a job—it’s an opportunity to join a dedicated, innovative, and supportive community grounded in equity, academic excellence, and meaningful impact. Aligned with Boldly Butler, our strategic plan, faculty and staff play a vital role in delivering transformational learning experiences, enriching our campus and community, and ensuring a thriving Butler for generations to come.

Butler University is an equal opportunity employer. We welcome applications from all individuals, regardless of age, sex, race, religion, color, disability, protected veteran status, national origin, or any other legally protected category.