Business Accounts Pro — Resolution & Growth

T-Mobile; Las Vegas (NV); Sur place; USD 41 000 - 74 000; Plein temps

Résumé du poste

T-Mobile USA, Inc. seeks a business customer service professional to provide effective resolution and proactive account management for inquiries and concerns.

You will identify root causes, explore customer needs, and manage payment arrangements while maintaining courteous, timely service. Responsibilities include resolving inquiries, managing accounts, using training resources, and collaborating across channels to support customer needs.

Qualifications

• High School Diploma or GED is required.
• 0–2 years of customer service experience preferred.
• Strong communication and computer skills required.

Responsabilités

• Resolve business customer inquiries and concerns to achieve timely and effective issue resolution
• Manage accounts by identifying service enhancement opportunities and facilitating payment arrangements and collections activities
• Utilize resource documentation and training tools to deliver informed and consistent customer service
• Meet department productivity and quality standards while applying appropriate account adjustments and credits
• Collaborate across channels including retail, care, and sales to support customer needs and team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Connaissances

Windows

Keyboarding

Communication

18 years of age

Legally authorized to work in the US

Formation

High School Diploma/GED

Description du poste

T-Mobile USA, Inc. seeks a business customer service professional to provide effective resolution and proactive account management for inquiries and concerns.

You will identify root causes, explore customer needs, and manage payment arrangements while maintaining courteous, timely service. Responsibilities include resolving inquiries, managing accounts, using training resources, and collaborating across channels to support customer needs.