Bus Parts Customer Service Specialist

NFI Parts; Louisville (KY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Wages

Continuous learning environment

Career advancement opportunities

Employee social events

Job summary

A parts and support organization based in the United States seeks a Customer Service Representative to handle customer transactions, assist with product inquiries, and manage order processes. The ideal candidate will possess a high school diploma, familiarity with Oracle systems, and strong communication skills. This role entails building relationships with customers to promote business growth and requires attention to detail in managing orders and shipments effectively. Opportunities for career advancement and a continuous learning environment are provided.

Qualifications

• Experience with transit vehicles is a plus.
• Ability to travel up to 10%.

Responsibilities

• Handle customer requests and provide information on pricing and availability.
• Process orders and quotes efficiently and professionally.
• Build strong relationships with customers to facilitate business growth.
• Assist customers with parts application using manuals and engineering drawings.
• Resolve issues related to orders and shipments effectively.

Skills

Knowledge of Oracle systems/processes

Microsoft Office

Analytical skills

Excellent communication skills

Education

High School diploma or equivalent

Tools

Power BI

Excel

Job description

A parts and support organization based in the United States seeks a Customer Service Representative to handle customer transactions, assist with product inquiries, and manage order processes. The ideal candidate will possess a high school diploma, familiarity with Oracle systems, and strong communication skills. This role entails building relationships with customers to promote business growth and requires attention to detail in managing orders and shipments effectively. Opportunities for career advancement and a continuous learning environment are provided.