Bus Dispatch Specialist: On-Time Routes & Driver Coaching

First Student, Inc.; North Huntingdon Township (Westmoreland County); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K matching

Career advancement

Paid time off

Holiday pay

Job summary

First Student is seeking a Dispatcher in North Huntingdon, PA to manage bus dispatching and ensure on-time performance of routes. You will counsel drivers, handle many phone and radio contacts, and coordinate with the Operations team to resolve issues and keep schedules aligned.

The role emphasizes safety, clear communication, and dependable transportation. Requires 3–5 years of experience, a high school diploma, and comfort with dispatch tech; benefits include medical, dental, vision, and

Qualifications

• 3–5 years' experience in dispatch or related role.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literate.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes scheduling and driver complaints and reports to Operations Supervisor/Contract Manager.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Handle back-up driver duties or perform miscellaneous clerical duties as needed.
• Completes assignment of special projects.
• Assists with supervision of day-to-day operations.

Skills

Years of experience

High school diploma

Radio dispatch equipment

Communication skills

Customer service

Time management

Dispatch experience

Computer literate

CDL eligibility

DOT knowledge

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student is seeking a Dispatcher in North Huntingdon, PA to manage bus dispatching and ensure on-time performance of routes. You will counsel drivers, handle many phone and radio contacts, and coordinate with the Operations team to resolve issues and keep schedules aligned.

The role emphasizes safety, clear communication, and dependable transportation. Requires 3–5 years of experience, a high school diploma, and comfort with dispatch tech; benefits include medical, dental, vision, and