Bus Dispatch Lead - On-Time Routes & Safety (FT)

First Student; New York (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Career advancement

Medical, Dental, Vision benefits

401K matching

Paid time off

Holiday pay

Full-time year-round

Job summary

First Student is hiring a Dispatcher in Rochester, NY to dispatch all buses, ensure on-time route performance, and counsel drivers. Monday–Friday, 8:00am–5:00pm, with starting pay rate of $25.00 per hour, full-time year-round employment and benefits.

The Dispatcher will handle heavy phone and radio traffic, coordinate with major contracted customers, and supervise day-to-day operations while supporting safety and service goals across districts served.

Qualifications

• 3-5 year's experience.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literate.
• Ability to obtain company paid CDL.
• Subject to DOT drug testing and physical.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes scheduling and driver complaints, reports to Operations Supervisor/Contract Manager.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Handles back-up driver duties or miscellaneous clerical tasks.
• Completes assignment of special projects.
• Assists with supervision of day-to-day operations.

Skills

Dispatcher experience

Radio dispatch knowledge

Excellent communication

Customer service

Time management

Driver experience

Computer literacy

CDL eligibility

DOT drug testing knowledge

Education

High school diploma or equivalent

Tools

Radio equipment

Job description

First Student is hiring a Dispatcher in Rochester, NY to dispatch all buses, ensure on-time route performance, and counsel drivers. Monday–Friday, 8:00am–5:00pm, with starting pay rate of $25.00 per hour, full-time year-round employment and benefits.

The Dispatcher will handle heavy phone and radio traffic, coordinate with major contracted customers, and supervise day-to-day operations while supporting safety and service goals across districts served.