Transit Dispatcher Lead: On-Time Routes & Driver Coaching

First Student; City of Binghamton (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K matching

Paid time off

Job summary

First Student in Binghamton, NY is hiring a Dispatcher. Starting pay rate $25.00-$28.00/hr based on experience. Hours 6:00am-3:00pm, Monday-Friday with 1 hr lunch. The Dispatcher will dispatch buses, ensure on-time performance, and counsel drivers.

The role requires 3-5 years' experience, a high school diploma, and strong communication skills. This full-time position offers medical, dental, vision, 401(k), PTO, and holiday pay.

Qualifications

• 3-5 years of experience preferred.
• High school diploma or equivalent required.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to meet deadlines under time pressure.
• Previous terminal operations, dispatch, or driver experience beneficial.
• Computer literate.
• Ability to obtain company-paid CDL.
• Subject to DOT drug testing and physical.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes all scheduling and driver complaints, reports to Operations Supervisor/Contract Manager.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Handles back-up driver duties or miscellaneous clerical tasks.
• Performs special projects as assigned.
• Assists with supervision of day-to-day operations.

Skills

Communication skills

Customer service

Radio dispatch knowledge

Computer literacy

CDL eligibility

English proficiency

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student in Binghamton, NY is hiring a Dispatcher. Starting pay rate $25.00-$28.00/hr based on experience. Hours 6:00am-3:00pm, Monday-Friday with 1 hr lunch. The Dispatcher will dispatch buses, ensure on-time performance, and counsel drivers.

The role requires 3-5 years' experience, a high school diploma, and strong communication skills. This full-time position offers medical, dental, vision, 401(k), PTO, and holiday pay.