Customer Solutions Specialist - Building Products

Cornerstone Building Brands; Shelbyville (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k)

PTO

Job summary

Cornerstone Building Brands, Inc. in Shelbyville, Indiana, is seeking a Customer Service Representative to drive accurate quotations, purchase orders and work orders while delivering prompt, courteous support to customers.

The role emphasizes data accuracy, order entry into Oracle, and strong communication with internal teams to exceed customer expectations. The base pay is $20–$25 per hour with medical, dental and vision benefits from day one, plus 401(k) and PTO.

Qualifications

• Minimum 2-year post-secondary education required; Bachelor's degree is preferred.
• 2+ years of construction products sales experience is a plus.
• Bilingual is a plus but not required; roofing experience is a plus.

Responsibilities

• Data entry and accuracy for orders into Oracle.
• Scheduling/delivery coordination for multiple plant sites.
• Product knowledge and customer support.
• Responsible for claims & account reconciliation and transactions.
• Timely communication back to appropriate function.
• Accepting inbound calls to assist with basic customer needs.
• Liaison for manufacturing and customer.
• Quoting to assist Outside Sales.

Skills

Math aptitude

Multi-tasking

Learn and apply training

Proactive decision making

Oral and written communication

Project management

Negotiation skills

Reading building drawings

Education

2-year post-secondary education

Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Cornerstone Building Brands, Inc. in Shelbyville, Indiana, is seeking a Customer Service Representative to drive accurate quotations, purchase orders and work orders while delivering prompt, courteous support to customers.

The role emphasizes data accuracy, order entry into Oracle, and strong communication with internal teams to exceed customer expectations. The base pay is $20–$25 per hour with medical, dental and vision benefits from day one, plus 401(k) and PTO.