Customer Service Representative

Cornerstone Building Brands; Hildebrand Village (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical benefits starting day 1

Dental benefits

Vision benefits

401k

PTO

Paid holidays

Job summary

Cornerstone Building Brands in the United States seeks a Customer Service Representative to manage quotations, orders, and work orders while delivering exceptional customer service. You will support sales growth, handle inbound inquiries, and coordinate delivery across multiple plants, using strong MS Office skills and the ability to read building drawings.

The role emphasizes accurate data entry, proactive communication, and collaboration with manufacturing and sales teams to meet customer

Qualifications

• Must have high math aptitude to calculate Sq Footage for orders.
• Ability to multi-task with high level of organization.
• Ability to learn, comprehend, and apply training as well as use best judgement.
• Ability to make proactive decisions based on customer needs.
• Proficient in the use of Microsoft Outlook, Word, Excel.
• Read building drawings.

Responsibilities

• Facilitate accurate quotations, purchase orders and work orders.
• Maintain and grow sales from active and past customers.
• Answer and resolve customer requests promptly and courteously.
• Coordinate scheduling and delivery for multiple plant sites.
• Liaise between manufacturing and customers and quote to assist Outside Sales.

Skills

Math aptitude

Multi-tasking

Training comprehension

Proactive decision making

MS Office suite

Project management

Negotiation skills

Communication skills

Read drawings

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The primary responsibility of the Customer Service Representative is to facilitate quality and accurate Quotations, Purchase Orders, and Work Orders to ensure customer expectations are exceeded as well as prompt, courteous and professional responses to customer requests. The Customer Service Representative tasked with maintaining and growing the level of sales from current active and past non-active customers, and is able and willing to prospect new business.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Data entry and accuracy being measured for orders into Oracle
• Scheduling/delivery coordinating for multiple plant sites
• Product knowledge, answering questions for customer support
• Responsible for claims & account reconciliation and transactions
• Responsible for timely communication back to appropriate function
• Accepting inbound calls to assist with basic customer needs
• Liaison for manufacturing and customer
• Learning designated commercial/industrial product line
• Quoting to assist Outside Sales

Qualifications

Qualifications/Skills:

• Must have high math aptitude to calculate Sq Footage,to assist customers when ordering
• Must have ability to multi-task, with high level of organization skills
• Must have the ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios
• Ability to make proactive decisions based on customer needs
• Proficient in the use of Microsoft Outlook, Word, Excel
• Project management and negotiation skills
• Strong oral and written communication skills are required
• Ability to read building drawings

Education/AdditionalInformation:

• Minimum 2-year post-secondary education required; Bachelor's degree is preferred
• 2+ years of construction products sales experience plus, but not required
• Bilingual is a plus but not required
• Previous roofing experience is a plus

Additional Information

The base salary range for this full-time position is $20-$25/hour+ medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

(Full-time is defined as regularly working 30+ hours per week.)

All your information will be kept confidential according to EEO guidelines.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organization's Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or [e-mail]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [e-mail]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

All your information will be kept confidential according to EEO guidelines.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.