Building Materials Inside Sales Pro

Builders FirstSource, Inc.; Kingston, Northern (MA, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Builders FirstSource, Inc. is seeking an Inside Counter Sales Representative in Kingston, MA to assist customers and contractors with quotes and product information in person and over the phone.

You will coordinate with purchasing, design, and production teams to meet customer needs and timelines. The role emphasizes excellent customer service, accurate product knowledge, and the ability to generate sales through proactive outreach and inquiries.

Qualifications

• Minimum education: High School Diploma.
• 1–2 years in building material industry with extensive knowledge of product and application.

Responsibilities

• Represents the company during the sales process by collecting customer product needs and design specifications over the phone or in person, and acting as liaison between purchasing, inside technical/design staff, production staff and customer.
• Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
• Initiates telephone calls to customers to generate sales to achieve a projected sales goal.
• Actively engages in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs and develops knowledge of residential, rural, industrial, and commercial construction.
• Generates sales opportunities through research on client needs, industry competition and learning the features and benefits of company products.
• Provides accurate and complete material take offs of single/multiple family home projects.
• Provides technical assistance to drafting and engineering as required.
• Analyze and size various lumber products using appropriate software.
• Coordinates purchase and delivery of special products. Obtains information on pricing specifications, uses and an availability.
• Codes and inputs customer orders, pricing information and additional data into the computer system.
• Creates accurate and complete invoices, work orders, and sales tickets.
• Maintains stock levels on the sales floor and in the stockroom.
• Operates and balances cash register daily.
• Research credits, returns, and late payments as needed.
• Works with outside sales representatives to ensure customer satisfaction.

Skills

Customer service

Sales

Product knowledge

Communication

Computer skills

Education

High School Diploma

Tools

ERP program

Microsoft Office

Job description

Builders FirstSource, Inc. is seeking an Inside Counter Sales Representative in Kingston, MA to assist customers and contractors with quotes and product information in person and over the phone.

You will coordinate with purchasing, design, and production teams to meet customer needs and timelines. The role emphasizes excellent customer service, accurate product knowledge, and the ability to generate sales through proactive outreach and inquiries.