Builder Support Specialist

Cover Care; Bohemia (NY); On-site; USD 65,904,000 - 71,635,000; Full time

Job summary

CoverCare is seeking a Builder Support Representative to provide responsive support to pool builders in Bohemia, NY. You will process orders, coordinate installations and service, and communicate with builders to ensure a smooth automatic pool cover process.

Responsibilities include scheduling installations, preparing quotes, and following up on specifications. You will support Area Managers and technicians, manage builder records in the ERP, and assist with inventory and sales materials.

Qualifications

• High School Diploma or GED required.
• Sales experience preferred.
• Pool industry experience preferred.
• Customer service experience preferred.
• NetSuite ERP experience highly preferred.

Responsibilities

• Communicate with pool builders by phone, text, and email.
• Schedule CoverCare installations and service appointments.
• Prepare quotes for automatic pool covers, replacement fabrics, fences, and service.
• Follow up daily on outstanding builder information and specifications.
• Process orders for new automatic pool cover systems and replacement fabrics.
• Process new system orders for retail customers.
• Support Area Managers and Technicians with communication, scheduling, and coordination.
• Set up new builders in the CoverCare ERP system.

Skills

Communication

Customer focus

Problem solving

Time management

Mathematical skills

Education

High School Diploma or GED

Tools

NetSuite ERP

Microsoft Office

MAS 200

Internet-based tools

Job description

CoverCare is seeking a Builder Support Representative to provide responsive support to pool builders in Bohemia, NY. You will process orders, coordinate installations and service, and communicate with builders to ensure a smooth automatic pool cover process.

Responsibilities include scheduling installations, preparing quotes, and following up on specifications. You will support Area Managers and technicians, manage builder records in the ERP, and assist with inventory and sales materials.