Builder Services Account Specialist

Banko Overhead Doors; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Full-Time hours with competitive pay

Opportunity for growth

Positive work environment and team‑or‑

oriented culture

Job summary

Banko Overhead Doors, LLC is seeking a relationship-oriented individual to join our Builder Services team in a builder account services role. The candidate should thrive in a fast-paced, organized environment and be able to handle multiple tasks while working well in a team. This is not an entry-level position.

Ideal candidates enjoy interacting with others, are creative, and have high follow-up skills. Banko Overhead Doors has served West Central Florida for 35+ years and offers education and

Qualifications

• 3–5 years in customer service or account management.
• Associates Degree or equivalent experience is required.
• Proficient with Microsoft Office Suite.
• Minimum typing speed of 50 WPM.
• Able to pass a pre-employment background check.

Responsibilities

• Support, management, and main point of contact of assigned builder accounts.
• Setting and achieving positional goals for accounts.
• Handling high level complaints and concerns.
• Answering high volume calls.
• Working with co-workers and management team to stay up-to-date with products.
• Perform confirmation pre-calls for delivery and installation.
• Support efforts by all members of Banko Doors to continuously improve departmental and company performance.

Skills

Relationship Building

Team Player

High Pressure Environments

Time Management

Organizational Skills

Prioritization

Education

Associates Degree or equivalent experience in customer service/account management

Tools

Microsoft Office Suite

Job description

Banko Overhead Doors, LLC is seeking a relationship-oriented individual to join our Builder Services team in a builder account services role. The candidate should thrive in a fast-paced, organized environment and be able to handle multiple tasks while working well in a team. This is not an entry-level position.

Ideal candidates enjoy interacting with others, are creative, and have high follow-up skills. Banko Overhead Doors has served West Central Florida for 35+ years and offers education and