Builder Service Specialist

Banko Overhead Doors; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Full-Time hours with competitive pay

Opportunity for growth

Positive work environment and team‑or‑

oriented culture

Job summary

Banko Overhead Doors, LLC is seeking a relationship-oriented individual to join our Builder Services team in a builder account services role. The candidate should thrive in a fast-paced, organized environment and be able to handle multiple tasks while working well in a team. This is not an entry-level position.

Ideal candidates enjoy interacting with others, are creative, and have high follow-up skills. Banko Overhead Doors has served West Central Florida for 35+ years and offers education and

Qualifications

• 3–5 years in customer service or account management.
• Associates Degree or equivalent experience is required.
• Proficient with Microsoft Office Suite.
• Minimum typing speed of 50 WPM.
• Able to pass a pre-employment background check.

Responsibilities

• Support, management, and main point of contact of assigned builder accounts.
• Setting and achieving positional goals for accounts.
• Handling high level complaints and concerns.
• Answering high volume calls.
• Working with co-workers and management team to stay up-to-date with products.
• Perform confirmation pre-calls for delivery and installation.
• Support efforts by all members of Banko Doors to continuously improve departmental and company performance.

Skills

Relationship Building

Team Player

High Pressure Environments

Time Management

Organizational Skills

Prioritization

Education

Associates Degree or equivalent experience in customer service/account management

Tools

Microsoft Office Suite

Job description

Banko Overhead Doors, LLC, is seeking a relationship oriented individual to join our Builder Services team in a builder account services role. Ideal candidates enjoy interacting with other people, are creative and have high follow up skills. This role requires someone who thrives working in a fast-paced environment, that is organized and able to handle multiple tasks and work well in a team environment.This is not an entry level position!

Banko Overhead Doors, Inc., has served the garage door needs of West Central Florida and surrounding areas for over 35 years and is dedicated to providing its customers the highest quality products and services available. We provide education and training to ensure each person and company division is armed with the best tools in the business. With a career at Banko Overhead Doors you become part of a team that’s recognized for their commitment to customer service.

ABOUT THE JOB

• Support, management, and main point of contact of assigned builder accounts.
• Setting and achieving positional goals for accounts.
• Handling high level complaints and concerns.
• Answering high volume calls.
• Working with co-workers and management team to stay up-to-date with products.
• Perform confirmation pre-calls for delivery and installation.
• Support efforts by all members of Banko Doors to continuously improve departmental and company performance.

ABOUT YOU

• Associates Degree or equivalent experience in the customer service or account management field (3-5 years).
• Relationship builder with a positive, go-getter attitude.
• Must be able to work in high pressure situations.
• Must be a team-player and able to take direction.
• Highly motivated and results oriented.
• Strong organizational skills.
• Ability to use good judgment in performing conflicting demands and managing priorities.
• Strong initiative with an ability to seek out relevant information prior to making timely decisions.
• Must have full understanding and proficient use of Microsoft Office Suite.
• Minimum typing speed of 50 WPM.
• Must pass a pre-employment background check.

BENEFITS

• Full-Time hours with competitive pay.
• Opportunity for growth.
• Positive work environment and team-oriented company culture.

It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.