Builder Relations & Account Specialist

Wisenbaker-Builder-Services; Coppell (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Wisenbaker-Builder-Services is expanding its Customer Service team in Coppell, TX. You’ll be the go-to contact for assigned accounts, ensuring accurate orders and timely communications throughout the project lifecycle.

Join a team that partners with builders and internal departments to keep schedules tight and issues resolved with a solutions-first mindset. Strong communication and MS Office skills are essential for success.

Qualifications

• High school diploma required; college degree preferred.
• 1–2 years of customer service experience; construction/homebuilding experience a plus.
• Strong communication skills in phone, email, and in person.
• Detail-oriented, organized, and able to work well under pressure.
• Proficient in Microsoft Office and comfortable with databases.

Responsibilities

• Serve as the internal and external point of contact for assigned accounts.
• Review account process sheets and stay updated on implementation changes.
• Verify all final selections, change orders, and scheduling communications.
• Ensure products are ordered and timelines are met.
• Respond to status inquiries and customer follow-ups.
• Track and collect Purchase Orders; manage Need PO lists.
• Build long-term customer relationships with a professional, solutions-first mindset.
• Attend builder meetings when available.
• Handle general admin tasks like email, document prep, calls, and filing.
• Stay sharp with product knowledge and cross-train in the Order Processing Specialist role.
• Learn to navigate builder software platforms and enter orders efficiently.

Skills

Communication

Customer service

Detail oriented

Problem solving

Microsoft Office

Education

High school diploma

College degree preferred

Tools

Microsoft Office

CRM software

Job description

Wisenbaker-Builder-Services is expanding its Customer Service team in Coppell, TX. You’ll be the go-to contact for assigned accounts, ensuring accurate orders and timely communications throughout the project lifecycle.

Join a team that partners with builders and internal departments to keep schedules tight and issues resolved with a solutions-first mindset. Strong communication and MS Office skills are essential for success.