Builder Services Experience Coordinator

American Woodmark Corp.; Huntersville (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid holidays

Paid vacation

Paid sick days

401(k) retirement savings & profit分享

Job summary

American Woodmark Corporation seeks a Customer Service & Builder Center Support specialist to process builder orders, schedule installations, and handle warranty work, ensuring timely, accurate communication with builders and customers.

The role requires a high school diploma or GED and at least one year of customer service/order processing experience, with strong MS Office skills and problem-solving abilities, supporting operations and continuous improvement.

Qualifications

• High School Diploma or GED required.
• 1 year experience in customer service and order processing.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Excellent oral and written communication.
• Ability to handle multiple tasks and meet deadlines.
• Strong problem-solving and relationship-building skills.

Responsibilities

• Serve as the primary contact for Builders, customers, installers, vendors, and third-party carriers.
• Communicate with customers by phone and email per SLA.
• Review and distribute customer information (starts, schedules, PO's, warranty requests).
• Schedule and assign installation tasks and orders per SOPs.
• Generate detailed work orders and determine billable service requests.
• Research and resolve operational, quality and warranty issues.
• Monitor aging tickets and quality logs to ensure timely resolution.
• Develop knowledge of AW products, systems, and procedures.
• Provide account coverage in absence of other specialists.
• Support new hires and act as a subject matter expert for process improvements.

Skills

MS Office

Outlook

Word

Excel

Communication

Problem solving

Construction knowledge

Multitasking

Relationship building

Team player

Education

High School Diploma or GED

Tools

N/A

Job description

American Woodmark Corporation seeks a Customer Service & Builder Center Support specialist to process builder orders, schedule installations, and handle warranty work, ensuring timely, accurate communication with builders and customers.

The role requires a high school diploma or GED and at least one year of customer service/order processing experience, with strong MS Office skills and problem-solving abilities, supporting operations and continuous improvement.