Builder Experience Specialist — Customer Care & Growth

Clark Pest Control, Inc.; Sandston (VA); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

401(k) plan with company match

Paid time off and holidays

Tuition reimbursement

Employee discounts

Stock purchase plan

Referral bonuses

Job summary

HomeTeam is hiring a Builder Customer Service Representative to provide exceptional service to homebuilders and professionals. You will support technicians, print service tickets, and assist with regional reporting.

The role includes scheduling services, handling payments, building relationships, and collaborating with field and office staff. Hybrid work may be available after training, with a strong emphasis on customer satisfaction and industry knowledge.

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide exceptional customer service consistent with HomeTeam Pest Defense service standards.
• Provide information to Home Builders/Supervisors/Vendors on our products and installations.
• Print and distribute service tickets and graphs for the HomeTeam Builder Technicians / Installers.
• Execute regional and corporate reports.
• Schedule builder services and resolve accounting questions.
• Collect and reconcile payments received from Home Builders.
• Maintaining good customer and builder relationships.
• Escalate to appropriate builder or customer inquiries to managers.
• Able to resolve customer inquiries timely and consistently.
• Communicate often with Field Managers and Office Personnel about ongoing projects and daily tasks.
• General knowledge of the company, treatment processes and types, entry level of understanding of the Taexx® system, pricing, and services available.

Skills

Customer service

Communication

Basic computer skills

Telephone usage

Education

High school diploma or GED

Tools

Telephone system

Job description

HomeTeam is hiring a Builder Customer Service Representative to provide exceptional service to homebuilders and professionals. You will support technicians, print service tickets, and assist with regional reporting.

The role includes scheduling services, handling payments, building relationships, and collaborating with field and office staff. Hybrid work may be available after training, with a strong emphasis on customer satisfaction and industry knowledge.