Builder Support & Training Specialist

Whirlpool, Inc.; Richmond (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discount

Fitness reimbursement

Educational reimbursement

Kitchenettes

Job summary

Whirlpool Corporation in Richmond, VA is seeking a Builder Support Representative to drive the success of builder trade accounts across a large geographic region. You will build strong relationships with National Builder site contacts and provide product and process trainings to drive sales and customer satisfaction.

The role involves coordinating order fulfillment, supporting meetings, and escalating issues for timely resolution.

Qualifications

• High School Diploma or GED.
• 1+ years of customer service or training experience.
• 1+ years of experience with new construction building industry.
• 1+ years of experience with home appliances.

Responsibilities

• Develop strong relationships with contacts at National Builder sites within the territory.
• Provide product and process trainings to drive sales and customer satisfaction.
• Support Single Family Welcome Meetings and construction meetings as needed.
• Drive order fulfillment through cross functional collaboration.
• Escalate issues to National Builder Manager to raise awareness and drive change.

Skills

Customer service

Training

Communication

Organization

Presentation

Problem solving

Education

High School Diploma or GED

Tools

Google G Suite

Microsoft Office

Job description

Whirlpool Corporation in Richmond, VA is seeking a Builder Support Representative to drive the success of builder trade accounts across a large geographic region. You will build strong relationships with National Builder site contacts and provide product and process trainings to drive sales and customer satisfaction.

The role involves coordinating order fulfillment, supporting meetings, and escalating issues for timely resolution.