Builder Operations Lead: Crypto Dev Community & Support

Coinbase; Honolulu (HI); On-site; USD 76,000 - 90,000; Full time

Job summary

Coinbase Base team seeks a Builder Operations Associate to own technical community operations across Base's Discord and Reddit. You will design ticketing systems, implement escalation protocols, and build infrastructure including bots and AutoModerator rules.

You will create guides, FAQs, and dashboards to improve response quality and efficiency while exploring product feedback loops and peer-support initiatives within the Base ecosystem.

Qualifications

• 3+ years in technical community operations, developer support, DevRel operations, or a related role, ideally within crypto, open-source software, or developer platforms.
• Hands-on experience administering large Discord communities, including bots, roles, permissions, channel architecture, integrations, and workflow automation.
• Experience operating technical communities on Reddit, including AutoModerator, moderation queues, post flair, wiki tools, and subreddit governance.
• Working knowledge of onchain development concepts, including wallets, transactions, smart contracts, RPC infrastructure, bridges, and common developer tooling.
• Demonstrated ability to understand technical developer questions, troubleshoot effectively, and communicate solutions clearly to audiences with different levels of expertise.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Responsibilities

• Own day-to-day technical community operations across Base Discord and Reddit, ensuring builder questions are acknowledged, triaged, and resolved consistently.
• Design and implement structured ticketing and escalation systems for technical support requests, including issue categorization, severity levels, SLAs, ownership, and closure criteria.
• Build and maintain Discord and Reddit infrastructure, including channels, roles, permissions, bots, AutoModerator rules, moderation tooling, and workflow automations.
• Develop reusable responses, troubleshooting guides, FAQs, and internal playbooks that improve answer quality and reduce repeated manual work.
• Create operational dashboards tracking response time, resolution time, ticket volume, escalation rate, recurring issue categories, and builder satisfaction.
• Identify opportunities to use Discord and Reddit beyond reactive support, including peer-support systems, product feedback loops, and builder recognition.

Skills

Technical community ops

Discord management

Reddit moderation

Troubleshooting

Effective communication

Generative AI usage

Tools

Discord bots

AutoModerator

Workflow automation

Job description

Coinbase Base team seeks a Builder Operations Associate to own technical community operations across Base's Discord and Reddit. You will design ticketing systems, implement escalation protocols, and build infrastructure including bots and AutoModerator rules.

You will create guides, FAQs, and dashboards to improve response quality and efficiency while exploring product feedback loops and peer-support initiatives within the Base ecosystem.