Onchain Builder Ops Lead — Discord & Reddit

Coinbase, Inc.; Atlanta (GA); Remote; USD 156,771,000 - 184,474,000; Full time

Job summary

Coinbase, Inc. is seeking a Builder Operations Associate for the Base team to own and optimize technical community operations across Discord and Reddit. You will implement structured support processes, build automation, and craft playbooks to scale builder guidance and engagement.

This 6-month contract role, US-Remote with global consideration, will interface with Magnit or Deel for employment. Strong background in crypto communities and AI-assisted workflows is valued.

Qualifications

• 3+ years in technical community operations, developer support, DevRel operations, or a related role.
• Hands-on experience managing large Discord communities with bots, roles, and automation.
• Experience running technical communities on Reddit with AutoModerator and moderation queues.

Responsibilities

• Own day-to-day technical community operations across Base Discord and Reddit, ensuring questions are acknowledged and resolved.
• Design and implement structured ticketing, escalation systems, and SLAs.
• Build and maintain Discord/Reddit infrastructure, channels, roles, and moderation tooling.
• Develop reusable responses, FAQs, and internal playbooks to improve efficiency.
• Create dashboards tracking response metrics and builder satisfaction.
• Identify opportunities to expand community functions beyond support.

Skills

Discord Ops

Reddit Ops

Community support

DevRel

Automation

AI tooling

Job description

Coinbase, Inc. is seeking a Builder Operations Associate for the Base team to own and optimize technical community operations across Discord and Reddit. You will implement structured support processes, build automation, and craft playbooks to scale builder guidance and engagement.

This 6-month contract role, US-Remote with global consideration, will interface with Magnit or Deel for employment. Strong background in crypto communities and AI-assisted workflows is valued.