Builder Operations Associate

Coinbase, Inc.; Lansing (MI); Remote; USD 74,000 - 88,000; Part time

Job summary

Base, part of Coinbase, seeks a Builder Operations Associate to own technical community operations across Base’s Discord and Reddit, ensuring timely responses and scalable processes for builders. You will design ticketing, build infrastructure, and create playbooks to raise support quality.

This 6-month contract is US-Remote with Magnit/Deel as the employer of record; pay ranges hourly from $54.71 to $64.38 USD, with potential extension based on performance.

Qualifications

• 3+ years in technical community operations or related role.
• Hands-on experience managing large Discord communities (bots, roles, permissions).
• Experience operating Reddit communities (AutoModerator, queues, subreddit governance).
• Familiarity with onchain concepts: wallets, transactions, smart contracts, RPCs.
• Ability to understand and clearly explain technical questions to varied audiences.
• Uses generative AI responsibly with human oversight to improve workflows.

Responsibilities

• Own day-to-day technical community operations across Base Discord and Reddit.
• Design and implement ticketing and escalation systems (categories, SLAs, ownership).
• Build/maintain Discord and Reddit infrastructure (channels, roles, bots, rules).
• Develop reusable responses, FAQs, and internal playbooks to reduce manual work.
• Create dashboards tracking response time, resolution time, ticket volume, and satisfaction.
• Identify opportunities to expand builder-facing processes beyond reactive support.

Skills

Technical community operations

Discord administration

Reddit moderation

Onchain concepts

Technical troubleshooting

Generative AI usage

Tools

Discord bots

AutoModerator

Workflow automation

Moderation tooling

Job description

Base is planning to bring a million developers and a billion users onchain. We need your help to make that happen.

We believe that the onchain platform is the most important builder platform since the internet (“online”). We believe that the onchain platform should be open source, free to use, and globally available. And we believe that in order to make it really work, we need all hands on deck, working together to scale in a secure, decentralized, easy-to-use way.

At Base, we live by our Stay Based values: we do the right thing, work hard, stay optimistic, prioritize the team, and push creative boundaries - all while building the future of onchain. We value a Zone 3+ work ethic, where our team rises to the challenge, embraces hard weeks, and makes small to significant personal tradeoffs when necessary to drive impact and innovation.

Base is incubated within Coinbase and plans to progressively decentralize in the years ahead. We believe that decentralization is critical to creating an open, global crypto economy that is accessible to everyone.

As a Builder Operations Associate on the Base team, you'll own the systems, support workflows, and builder experience across Base's Discord, Reddit, and other community channels. These channels are critical destinations for developers seeking technical guidance, troubleshooting support, and connection with the broader Base ecosystem. You'll ensure technical questions receive timely, accurate responses while building scalable processes that keep these communities effective and secure.

What you'll do:

• Own day-to-day technical community operations across Base Discord and Reddit, ensuring builder questions are acknowledged, triaged, and resolved consistently.

• Design and implement structured ticketing and escalation systems for technical support requests, including issue categorization, severity levels, SLAs, ownership, and closure criteria.

• Build and maintain Discord and Reddit infrastructure, including channels, roles, permissions, bots, AutoModerator rules, moderation tooling, and workflow automations.

• Develop reusable responses, troubleshooting guides, FAQs, and internal playbooks that improve answer quality and reduce repeated manual work.

• Create operational dashboards tracking response time, resolution time, ticket volume, escalation rate, recurring issue categories, and builder satisfaction.

• Identify opportunities to use Discord and Reddit beyond reactive support, including peer-support systems, product feedback loops, and builder recognition.

Required Skills and Experience:

• 3+ years in technical community operations, developer support, DevRel operations, or a related role, ideally within crypto, open-source software, or developer platforms.

• Hands-on experience administering large Discord communities, including bots, roles, permissions, channel architecture, integrations, and workflow automation.

• Experience operating technical communities on Reddit, including AutoModerator, moderation queues, post flair, wiki tools, and subreddit governance.

• Working knowledge of onchain development concepts, including wallets, transactions, smart contracts, RPC infrastructure, bridges, and common developer tooling.

• Demonstrated ability to understand technical developer questions, troubleshoot effectively, and communicate solutions clearly to audiences with different levels of expertise.

• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Employment Details

• *Duration:*This is intended to be a 6-month contract with the potential to extend based on performance

• *Location: *While posting shows US-Remote - global applications are also considered

• Employment Status: Contractor (via Magnit or Deel)

• Relationship: You will work directly with the Coinbase Base team, but your formal employment (including pay and benefits) will be managed by one of our global EOR or AOR partners, Magnit or Deel.

Pay Transparency Notice

Depending on your work location, the target hourly rate for this position can range as detailed below.

Hourly Rate

$54.71—$64.38 USD

• *Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.

• *Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.

• *US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.

• *Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.

• *Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.