Builder Accounts Partner - Proactive CSR & Solutions

Wisenbaker Builder Services, Inc.; Fruit Cove (FL); On-site; USD 36,000 - 56,000; Full time

Job summary

Wisenbaker Builder Services, Inc. in Florida is seeking a Customer Service Representative who will be the main contact for assigned accounts and ensure orders are accurate and on schedule.

You'll collaborate with builders, internal departments, and teammates to chase missing POs, resolve issues, and maintain strong relationships. A proactive, solutions-first mindset and solid MS Office skills are essential.

Qualifications

• 1–2 years of customer service experience (construction/homebuilding preferred).
• Strong communication skills and detail orientation under pressure.
• Proficient with Microsoft Office and comfortable with databases.

Responsibilities

• Be the internal and external point of contact for assigned accounts.
• Review account process sheets and implement changes.
• Verify final selections, change orders, and scheduling communications.
• Ensure products are ordered and timelines met.
• Respond to status inquiries and customer follow-ups.
• Track and collect Purchase Orders and manage Need PO lists.
• Build long-term relationships with a solutions-first mindset.
• Attend builder meetings when available.
• Handle general admin tasks like email, documents, calls, and filing.
• Learn builder software platforms and enter orders efficiently.

Skills

Strong communication

Detail oriented

Problem solving

Customer service

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Databases

Job description

Wisenbaker Builder Services, Inc. in Florida is seeking a Customer Service Representative who will be the main contact for assigned accounts and ensure orders are accurate and on schedule.

You'll collaborate with builders, internal departments, and teammates to chase missing POs, resolve issues, and maintain strong relationships. A proactive, solutions-first mindset and solid MS Office skills are essential.