Client Relations & Order Management Specialist

Wisenbaker Builder Services, Inc.; Jacksonville (FL); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Wisenbaker Builder Services, Inc. is seeking a Customer Service Representative who treats customers as partners, ensures orders are accurate, and maintains timelines. You’ll collaborate with builders, internal departments, and teammates to keep operations smooth from selection to schedule.

The role emphasizes problem solving, proactive communication, and a solutions-first mindset. 1–2 years in customer service, strong communication, and proficiency with Microsoft Office and databases are valued.

Formación

• 1-2 years of customer service experience (construction/homebuilding a plus).
• Strong communication skills – phone, email, in person.
• Detail-oriented, organized, and able to work well under pressure.

Responsabilidades

• Serve as the internal and external point of contact for assigned accounts
• Review account process sheets and stay updated on implementation changes
• Verify all final selections, change orders, and scheduling communications
• Ensure products are ordered and timelines are met
• Respond to status inquiries and customer follow-ups
• Track and collect Purchase Orders, manage Need PO lists
• Build long-term customer relationships with a professional, solutions-first mindset
• Attend builder meetings when available
• Handle general admin tasks like email, document prep, calls, and filing
• Stay sharp with product knowledge and cross-train in the Order Processing Specialist role
• Learn to navigate builder software platforms and enter orders efficiently

Conocimientos

Customer service

Communication

Problem solving

Detail oriented

Microsoft Office

Databases

Team player

Cross-training

Educación

High school diploma

College degree preferred

Herramientas

Builder software

Descripción del empleo

Wisenbaker Builder Services, Inc. is seeking a Customer Service Representative who treats customers as partners, ensures orders are accurate, and maintains timelines. You’ll collaborate with builders, internal departments, and teammates to keep operations smooth from selection to schedule.

The role emphasizes problem solving, proactive communication, and a solutions-first mindset. 1–2 years in customer service, strong communication, and proficiency with Microsoft Office and databases are valued.