Buffalo: Customer Success Manager, Logistics Solutions

GetJobSmart; Buffalo (NY); On-site; USD 60,000 - 87,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

Linden Pacific Group in Buffalo, NY is seeking a Customer Success Manager to ensure clients receive top-tier support and achieve their business goals. This full-time role collaborates with sales and product teams to deliver tailored solutions and measurable outcomes.

You will manage client relationships, resolve issues promptly, and monitor usage and satisfaction while contributing to a culture of continuous improvement and growth within a dynamic logistics environment.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field is required.
• 3-5 years of experience in customer success, customer service, or a related role.
• Strong communication and interpersonal skills are essential.
• Experience with CRM software such as Salesforce or HubSpot.
• Familiarity with logistics and supply chain solutions is a plus.

Responsibilities

• Build and maintain strong relationships with our clients to ensure their satisfaction and retention.
• Provide exceptional customer service and support, addressing clients' needs and concerns promptly.
• Work with the sales team to understand clients' business objectives and provide tailored solutions.
• Monitor client activity, usage, and performance to identify opportunities for improvement and growth.
• Collaborate with product and engineering teams to address client issues and implement new features.
• Track and report on customer success metrics to drive continuous improvement.
• Stay up-to-date with industry trends and best practices to ensure we're providing the best possible service.

Skills

Strong communication

Interpersonal skills

Problem-solving

Analytical skills

Independent and team work

Education

Bachelor's degree in Business / Marketing / related field

Tools

Salesforce

HubSpot

Job description

Linden Pacific Group in Buffalo, NY is seeking a Customer Success Manager to ensure clients receive top-tier support and achieve their business goals. This full-time role collaborates with sales and product teams to deliver tailored solutions and measurable outcomes.

You will manage client relationships, resolve issues promptly, and monitor usage and satisfaction while contributing to a culture of continuous improvement and growth within a dynamic logistics environment.