Logistics – Operations, Customer & Office Support

Larkin Express Logistics, LLC; Buffalo (NY); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Larkin Express Logistics, LLC in Buffalo, NY is seeking a Logistics – Operations, Customer & Office Support professional to act as a trusted contact for carriers and customers and to support day-to-day operations.

The role focuses on scheduling pickups and deliveries, updating shipment data in McLeod, coordinating with brokers, and assisting drivers with tracking apps, with a Monday–Friday 10:00am–6:00pm schedule and alternating weekend coverage. Position is based in Amherst, NY 14226.

Qualifications

• Experience with TMS software is a plus.
• Strong communication and organizational skills are essential.
• Proficiency with Adobe Acrobat to edit PDF files is a plus.
• Strong Microsoft Excel skills are expected.
• Proficiency with Microsoft Outlook is expected.

Responsibilities

• Schedule and manage pickup and deliveries of shipments.
• Maintain continuous communication with carriers and customers to ensure high-quality freight movement.
• Set up customs clearances with Canadian/US brokers and follow up.
• Maintain customer profiles and enter shipments into McLeod software.
• Solicit freight quotations for Spot and Contract markets.
• Schedule pickup and delivery.
• Maintain and update information in operating systems and track shipments to completion.
• Coordinate daily carrier activities with customers and operations team.
• Adhere to established operating procedures and look for opportunities to improve.
• Assist drivers with Macropoint tracking on their phones.
• Assist team with collecting Proof of Delivery for timely invoicing.

Skills

Communication

Organizational skills

Excel

Adobe Acrobat

TMS

Tools

McLeod software

Macropoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Logistics – Operations, Customer & Office Support

BUF Full Time Buffalo, NY

The individual in the operations, customer & office support role is a trusted, central point of contact for our carriers, customers and supporting our day-to-day operations. This person will support our staff to ensure timely pick-up and delivery. Shift is Monday - Friday 10:00am - 6:00pm and alternating weekend availability and coverage remotely.

Responsibilities:

• Schedule and manage pickup and deliveries of shipments. Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process
• Setting up customs clearances with Canadian/US customs brokers and following up
• Maintain customer profiles and enter shipments into McLeod software
• Solicit freight quotations for Spot and Contract markets
• Schedule pickup and delivery
• Maintain and update accurate information in company's operating systems, tracking shipments to completion
• Coordinating daily carrier activities with customers and operations team
• Adhere to established operating procedures while looking for opportunities to measure andimprove
• Assisting drivers with setting up Macropoint tracking application on their phones
• Assisting our team with collecting Proof of Delivery (POD's) for timely invoicing

Experience:

• Experience utilizing TMS Software a plus
• Strong communication and organizational skills
• Proficiency with Adobe Acrobat to edit PDF files is a plus
• Strong Microsoft Excel Skills
• Microsoft Outlook

Position is located in Amherst, NY 14226Please