Customer Success Manager

Linden Pacific Group; Buffalo (NY); On-site; USD 60,000 - 87,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

Linden Pacific Group in Buffalo, NY is seeking a Customer Success Manager to ensure clients receive top-tier support and achieve their business goals. This full-time role collaborates with sales and product teams to deliver tailored solutions and measurable outcomes.

You will manage client relationships, resolve issues promptly, and monitor usage and satisfaction while contributing to a culture of continuous improvement and growth within a dynamic logistics environment.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field is required.
• 3-5 years of experience in customer success, customer service, or a related role.
• Strong communication and interpersonal skills are essential.
• Experience with CRM software such as Salesforce or HubSpot.
• Familiarity with logistics and supply chain solutions is a plus.

Responsibilities

• Build and maintain strong relationships with our clients to ensure their satisfaction and retention.
• Provide exceptional customer service and support, addressing clients' needs and concerns promptly.
• Work with the sales team to understand clients' business objectives and provide tailored solutions.
• Monitor client activity, usage, and performance to identify opportunities for improvement and growth.
• Collaborate with product and engineering teams to address client issues and implement new features.
• Track and report on customer success metrics to drive continuous improvement.
• Stay up-to-date with industry trends and best practices to ensure we're providing the best possible service.

Skills

Strong communication

Interpersonal skills

Problem-solving

Analytical skills

Independent and team work

Education

Bachelor's degree in Business / Marketing / related field

Tools

Salesforce

HubSpot

Job description

Linden Pacific Group, a logistics and supply chain solutions provider, seeks a Customer Success Manager in Buffalo, NY. This full-time role involves ensuring clients receive top-tier support and experience. Salary ranges from $60,000 to $87,286, with benefits. Applications accepted until November 22, 2026.

As Customer Success Manager, you'll manage client relationships, provide support, and ensure satisfaction. You'll collaborate with sales to understand client needs and help them meet business goals. Your tasks include resolving issues, offering solutions, and maintaining strong client relationships.

You'll work in a dynamic team at our Buffalo, NY office. The workplace is collaborative and client-focused, with opportunities for professional growth. The city offers a vibrant community and excellent amenities.

Salary ranges from $60,000 to $87,286, with benefits including health insurance, retirement plans, and professional development opportunities. Linden Pacific Group values employee well-being and offers a supportive work environment.

To excel in this role, you should have a bachelor's degree in business, marketing, or a related field. Experience in customer service or client success is required. Strong communication and problem-solving skills are essential. You should be detail-oriented and able to work independently and as part of a team.

The Linden Pacific Group is committed to building a diverse and inclusive team, and applications from all qualified individuals are welcome. The company values innovation, collaboration, and excellence, and is eager to welcome new talent to its ranks. By joining the team, applicants can look forward to a dynamic and rewarding work environment, where they can grow professionally and make a meaningful impact. The Linden Pacific Group is dedicated to fostering a culture of continuous learning and development, and is committed to supporting its employees in achieving their career goals.

• Build and maintain strong relationships with our clients to ensure their satisfaction and retention
• Provide exceptional customer service and support, addressing clients' needs and concerns promptly
• Work with the sales team to understand clients' business objectives and provide tailored solutions
• Monitor client activity, usage, and performance to identify opportunities for improvement and growth
• Collaborate with product and engineering teams to address client issues and implement new features
• Track and report on customer success metrics to drive continuous improvement
• Stay up-to-date with industry trends and best practices to ensure we're providing the best possible service

• Bachelor's degree in Business, Marketing, or a related field
• 3-5 years of experience in customer success, customer service, or a related role
• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Experience with CRM software, such as Salesforce or HubSpot
• Familiarity with logistics and supply chain solutions is a plus
• Ability to work independently and as part of a team
• Passion for helping others and driving customer success