Bronx Shelter: Shift Supervisor & Client Concierge

Volunteers of America-Greater New York; New York (NY); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

Volunteers of America‑Greater New York seeks a Shift Supervisor/Concierge to support families at the Pugsley Hotel Family Shelter in the Bronx. You will greet clients, coordinate non-clinical needs, supervise front desk staff, and help with safety, transport, and daily program activities.

You will ensure proper documentation, crisis response, and incident reporting while prioritizing client rights and safety. Enjoy a comprehensive benefits package and opportunities for growth.

Qualifications

• High school degree or GED preferred, with at least one year of relevant experience.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Responsibilities

• Supervise all front desk staff activities to ensure adherence to policy and procedures. Ensures proper documentation of front desk activities.
• Monitor building safety. Make scheduled rounds of assigned areas to safeguard clients and property.
• Oversee client participation in daily program activities. Provide optimal customer service.
• Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies. Drive agency vehicles to transport clients, if assigned.
• Accept new clients in electronic records database.
• Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
• Perform related tasks as needed.

Skills

Professional communication

Spanish language

Education

High school diploma or GED

Job description

Volunteers of America‑Greater New York seeks a Shift Supervisor/Concierge to support families at the Pugsley Hotel Family Shelter in the Bronx. You will greet clients, coordinate non-clinical needs, supervise front desk staff, and help with safety, transport, and daily program activities.

You will ensure proper documentation, crisis response, and incident reporting while prioritizing client rights and safety. Enjoy a comprehensive benefits package and opportunities for growth.