Client Care Worker/Residential Aide

Volunteers of America-Greater New York; New York (NY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

Volunteers of America–Greater New York seeks a Residential Aide to support clients and guests, greeting, coordinating non-clinical needs, and ensuring safety within the facility. The role orients clients to the program, enforces rules, and supports daily operations at the Pugsley Hotel Family Shelter in the Bronx.

Required: high school degree or GED; CPR/First Aid and Food Handler's certifications within 90 days; valid driver’s license preferred. Bilingual ability (Spanish) is a plus.

Qualifications

• High school degree or GED preferred with relevant experience.
• CPR/First Aid certification within 90 days of hire.
• Food Handler's Safety Certification within 90 days of hire.

Responsibilities

• Supervise front desk staff activities and document accordingly.
• Monitor building safety with routine rounds.
• Oversee client participation in daily activities and assist as needed.
• Arrange and transport clients to appointments and escort to apartments.
• Assist with incident reporting and emergency response.
• Provide excellent client service and support to residents.

Skills

Professional communication

Spanish language

Education

High school degree or GED

CPR/First Aid

Food Handler's Certification

Job description

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Residential Aide

The Residential Aide assists clients and guests, ensuring that their requests are met. They coordinate the non-clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team. The Residential Aide orients clients to the program and engages clients in services, protects client rights, promotes client and coworker safety and clarify facility rules.

Pugsley Hotel Family Shelter is located in Bronx and serves families experiencing homelessness. To learn more about Volunteers of America-Greater New York, copy and paste this link into your browser: https://www.voa-gny.org/our-services

Location: Bronx, NY 10462

Minimum Qualifications:

• High school degree or GED preferred with at least two years of relevant experience.
• Valid state driver’s license with a safe driving record that meets agency policy preferred.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Certifications that are required within 90 days of hire – VOA will cover the cost:

• CPR/First Aid
• Food Handler's Safety Certification

Residential Aide Principal Responsibilities:

• Supervise all front desk staff activities to ensure adherence to policy and procedures. Ensures proper documentation of front desk activities.
• Monitor building safety. Make scheduled rounds of assigned areas to safeguard clients and property.
• Oversee client participation in daily program activities. Provide optimal customer service.
• Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies. Drive agency vehicles to transport clients, if assigned.
• Accept new clients in electronic records database.
• Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth.

Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.