Shift Supervisor/Concierge

Voa Gny; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement Plan

Tuition Reimbursement

Paid Time Off

Paid Birthday Holiday

Job summary

The Shift Supervisor/Concierge position at Pugsley Hotel Family Shelter in the Bronx seeks a client‑focused leader to manage front desk activities, coordinate non‑clinical services, greet and assist guests, and oversee safety and program participation. A high school diploma or GED is preferred, with at least one year of relevant experience.

CPR/First Aid and Food Handler's Safety certifications are required within 90 days of hire; a valid NY driver's license with a clean record is preferred.

Qualifications

• High school degree or GED preferred, with at least one year of relevant experience.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Responsibilities

• Supervise all front desk staff activities to ensure adherence to policy and procedures.
• Monitor building safety with scheduled rounds to safeguard clients and property.
• Oversee client participation in daily program activities and provide optimal customer service.
• Arrange and transport clients to appointments, escort to apartments, and distribute linens and supplies; drive agency vehicles if assigned.
• Accept new clients in electronic records database.
• Provide emergency response including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

Skills

Professional communication

Spanish language (preferred)

Education

High School Diploma or GED

Job description

Position: Shift Supervisor/Concierge

The Shift Supervisor assists clients and guests, ensuring that their requests are met.They coordinate the non-clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team.The Shift Supervisor orients clients to the program and engages clients in services, protects client rights, promotes client and coworker safety and clarify facility rules.

Pugsley Hotel Family Shelter is located in Bronx and serves families experiencing homelessness. To learn more about Volunteers of America-Greater New York, copy and paste this link into your browser: https://www.voa-gny.org/our-services

Location:

Bronx, NY 10462

Minimum Qualifications:

• High school degree or GED preferred, with at least one year of relevant experience.
• Valid state driver’s license with a safe driving record that meets agency policy preferred.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Certifications that are required within 90 days of hire – VOA will cover the cost:

• CPR/First Aid
• Food Handler's Safety Certification

Shift Supervisor Principal Responsibilities:

• Supervise all front desk staff activities to ensure adherence to policy and procedures.Ensures proper documentation of front desk activities.
• Monitor building safety.Make scheduled rounds of assigned areas to safeguard clients and property.
• Oversee client participation in daily program activities.Provide optimal customer service.
• Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies.Drive agency vehicles to transport clients, if assigned.
• Accept new clients in electronic records database.
• Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

• Perform related tasks as needed.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!