Shift Supervisor & Concierge — Front Desk & Safety Lead

Voa Gny; New York (NY); In loco; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision

Retirement Plan

Tuition Reimbursement

Paid Time Off

Paid Birthday Holiday

Descrizione del lavoro

The Shift Supervisor/Concierge position at Pugsley Hotel Family Shelter in the Bronx seeks a client‑focused leader to manage front desk activities, coordinate non‑clinical services, greet and assist guests, and oversee safety and program participation. A high school diploma or GED is preferred, with at least one year of relevant experience.

CPR/First Aid and Food Handler's Safety certifications are required within 90 days of hire; a valid NY driver's license with a clean record is preferred.

Competenze

• High school degree or GED preferred, with at least one year of relevant experience.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Mansioni

• Supervise all front desk staff activities to ensure adherence to policy and procedures.
• Monitor building safety with scheduled rounds to safeguard clients and property.
• Oversee client participation in daily program activities and provide optimal customer service.
• Arrange and transport clients to appointments, escort to apartments, and distribute linens and supplies; drive agency vehicles if assigned.
• Accept new clients in electronic records database.
• Provide emergency response including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

Conoscenze

Professional communication

Spanish language (preferred)

Formazione

High School Diploma or GED

Descrizione del lavoro

The Shift Supervisor/Concierge position at Pugsley Hotel Family Shelter in the Bronx seeks a client‑focused leader to manage front desk activities, coordinate non‑clinical services, greet and assist guests, and oversee safety and program participation. A high school diploma or GED is preferred, with at least one year of relevant experience.

CPR/First Aid and Food Handler's Safety certifications are required within 90 days of hire; a valid NY driver's license with a clean record is preferred.